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Barista Resume Example

Resume Score: 80%

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BARISTA
Summary

High-energy employee with strong money management skills and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Efficient worker with strong interpersonal and communication skills. Handles diverse customer needs without losing focus or sacrificing service quality.

Skills
  • Up-selling
  • Handling credit transactions
  • Cash register operation
  • Strong leadership capability
  • Speedy and efficient
  • Calm under pressure
  • Active listener
  • Cooperative team player
  • POS system operation
  • Multitasking
  • Solid problem solver
  • Safe food handling practices
Experience
Barista
Fort Myers, FLStarbucks/Sep 2018 to Jan 2021
  • Cleaned and sanitized work areas, utensils and equipment.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Received and stocked supplies and retail products.
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted guests with pleasant smile and superior customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Listened to customer desires and needs to recommend optimal products.
  • Deescalated issues (in store/ over the phone) by calmly listening to the customer and fixing the issue to meet their needs.
Host
Cape Coral, FLMasala Mantra/Nov 2019 to Apr 2020
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Answered telephone to provide dining information and take party reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Notified server after seating parties in section to facilitate prompt service.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
Cashier
Fort Myers, FLAda's Natural Market/May 2017 to Feb 2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Receptionist
North Fort Myers, FLBruce Todd Salon /Oct 2017 to Jan 2018
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Received incoming packages and mail, dispersed parcels and labeled items for sale.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Rendered information to callers and drafted office emails.
Education and Training
High School DiplomaMariner High SchoolMay 2019Cape Coral, FL
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Resume Overview

Companies Worked For:

  • Starbucks
  • Masala Mantra
  • Ada's Natural Market
  • Bruce Todd Salon

School Attended

  • Mariner High School

Job Titles Held:

  • Barista
  • Host
  • Cashier
  • Receptionist

Degrees

  • High School Diploma

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