High-energy employee with strong money management skills and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Efficient worker with strong interpersonal and communication skills. Handles diverse customer needs without losing focus or sacrificing service quality.
Skills
Up-selling
Handling credit transactions
Cash register operation
Strong leadership capability
Speedy and efficient
Calm under pressure
Active listener
Cooperative team player
POS system operation
Multitasking
Solid problem solver
Safe food handling practices
Experience
09/2018 to 01/2021
BaristaYakima Valley Memorial Hospital – Yakima, WA,
Cleaned and sanitized work areas, utensils and equipment.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Gave details on coffee blends and preparation descriptions to customers.
Received and stocked supplies and retail products.
Maintained calm demeanor during high-volume periods and special events.
Greeted guests with pleasant smile and superior customer service.
Operated cash register, collected payments and provided accurate change.
Described menu items to customers and suggested products based on stated preferences.
Listened to customer desires and needs to recommend optimal products.
Deescalated issues (in store/ over the phone) by calmly listening to the customer and fixing the issue to meet their needs.
11/2019 to 04/2020
HostMhc Equity Lifestyle Properties – Stuart, FL,
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Set up and decorated menu marketing boards with current meal and drink specials.
Answered telephone to provide dining information and take party reservations.
Greeted guests and gathered information to seat groups or place on waitlist.
Notified server after seating parties in section to facilitate prompt service.
Offered preferred tables and other special accommodations to VIP customers.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Monitored dining area to assess server capacity and estimate wait times.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Accommodated guests with children and special needs to promote comfortable dining experience.
05/2017 to 02/2018
CashierTexas Health & Human Services Commission – Zapata, TX,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer service.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Monitored sales events, added new merchandise and rang up purchases.
Learned roles of other departments to provide coverage and keep store operational.
Properly verified customer identification for alcohol or tobacco purchases.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved issues with cash registers, card scanners and printers.
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
10/2017 to 01/2018
ReceptionistAugustana Care Corporation – Fargo, ND,
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Received incoming packages and mail, dispersed parcels and labeled items for sale.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Processed payments and updated accounts to reflect balance changes.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Rendered information to callers and drafted office emails.
Education and Training
Expected in 05/2019 to to
High School Diploma: Mariner High School - Cape Coral, FL GPA: Status -
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