Barista Resume Example Scooters

BARISTA

Summary

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Skills

Handling credit transactions
Tea expertise
Espresso machine operation
Up-selling
Safe food handling practices
Speedy and efficient
Cooperative team player
Strong leadership capability

Solid problem solver
Multitasking
POS system operation
Time management
Active listener
Customer service
Calm under pressure

Experience

October 2020 to Current

ScootersYork, NEBarista

Listened to customer desires and needs to recommend optimal products.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Memorized official and off-menu preparations to serve all customer beverage desires.
Maintained calm demeanor during high-volume periods and special events.
Cleaned and sanitized work areas, utensils and equipment.
Described menu items to customers and suggested products based on stated preferences.
Operated cash register, collected payments and provided accurate change.
Maintained highest standards of conduct and service to support company reputation.
Received and accurately processed customer payments.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Greeted guests with pleasant smile and superior customer service.
Educated customers on beverage menu items and provided samples of daily brews.
Resolved customer disputes with tact and professionalism.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Protected customers by regularly cleaning and sanitizing work areas and equipment.

August 2019 to Current

Huddle HouseYork, NEServer

Operated POS terminals to input orders, split bills and calculate totals.
Educated guestson daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

December 2017 to July 2019

ApplebeesYork, NEAssistant Restaurant Manager

Calculated inventory and ordered appropriate supplies to meet expected demands.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Maintained entire look of restaurant, keeping it clean and inviting at all times.
Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
Assisted all personnel with duties and tasks, including cleaning duties and expediting during high volume periods at restaurant.
Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Estimated potential worker issues to produce detailed resource documentation.
Took immediate responsibility for issues and found effective solutions for swift resolution.
Interacted with customers to gauge responsiveness to hospitality and menus.
Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Trained employees on cooking techniques, safety standards and performance strategies.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Controlled portion sizes and garnishing for optimal cost controls.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.

April 2016 to October 2017

ApplebeesYork, NEServer/Bartender Trainer

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Calculated charges, issued table checks and collected payments from customers.
Processed customers' payments and provided receipts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted newly seated guests quickly and efficiently.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Education and Training

May 2005

York High School
York, NE
High School Diploma

Southeast Community College
Lincoln, NEFood Service And HospitalityAssociate of Arts

Did not complete degree due to personal aspects that interfered. Chose to withdraw from the program to prevent from failing. Obtained knowledge in mass food preparation, knife handling and care, basic butchery skills in poultry and fish, ServSafe knowledge (in both basic and management levels), kitchen safety, etc.

Certifications

ServSafe (recently expired)

Resume Overview

Companies Worked For:

Scooters
Huddle House
Applebees

School Attended

York High School
Southeast Community College

Job Titles Held:

Barista
Server
Assistant Restaurant Manager
Server/Bartender Trainer

Degrees

High School Diploma
Food Service And Hospitality Associate of Arts

Barista Resume Example

Resume Score: 80%

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