barista resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Reliable and professional worker dedicated to fantastic service.
Skills
Conflict Resolution
Menu Memorization
Sales expertise
Professional demeanor
Friendly and outgoing
Performance improvement
Exceptional Customer Service
Point of Sale Knowledge
Hospitality service expertise
Cash Handling
Excellent Memory
Adaptive and Creative
Work History
08/2019 to CurrentBaristaVail Resorts | Stevens Pass, WA,
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Recommended products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every day.
Elevated customer loyalty by using strong empathy and relation abilities to resolve customer problems.
Maintained supply levels in counter and customer areas to meet typical demands.
Maintained regular and consistent attendance and punctuality.
Prioritized drink requests while managing interruptions.
Controlled line and crowd with quick, efficient service.
Complied with standards for merchandising, stocking and storing product.
Memorized ingredients and recipes for numerous specialty drinks.
Cleaned counters, machines, utensils and seating areas daily.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Constantly expanded personal knowledge of coffee styles and varieties.
01/2018 to 10/2019Technical Support RepresentativeMahle, Inc. | Farmington Hills, MI,
Resolved issues with systems, hardware and telephones quickly and accurately.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Performed tests of functionality, security and performance of different workstations and devices.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Number time zones.
Submitted service tickets for equipment maintenance requests.
Resolved system, hardware and telephone issues within Number hours, improving efficiency among all departments.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Activated accounts for clients interested in new services.
Installed, modified and repaired software and hardware to resolve technical issues.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Conducted in-depth product and issue resolution research to address customer concerns.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Created documentation for cases and claims for damaged, lost or displaced packages.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
06/2015 to 09/2015Office AssistantMountain Sheet Metal | Bozeman, MT,
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Processed payments and documented account changes for financial accuracy and transparency.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Processed invoices and expenses using Excel.
Developed and maintained spreadsheets in Excel to track and chart information such as fuel prices and purchases from fuel companies.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Education
Expected in 05/2015 to to High School Diploma | North High School, Bakersfield, CAGPA: Status -
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