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Barista Resume Example

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BARISTA
Professional Summary

Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Reliable and professional worker dedicated to fantastic service.

Skills
  • Conflict Resolution
  • Menu Memorization
  • Sales expertise
  • Professional demeanor
  • Friendly and outgoing
  • Performance improvement
  • Exceptional Customer Service
  • Point of Sale Knowledge
  • Hospitality service expertise
  • Cash Handling
  • Excellent Memory
  • Adaptive and Creative
Work History
Barista, 08/2019 to Current
Starbucks – Bakersfield, CA
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every day.
  • Elevated customer loyalty by using strong empathy and relation abilities to resolve customer problems.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Maintained regular and consistent attendance and punctuality.
  • Prioritized drink requests while managing interruptions.
  • Controlled line and crowd with quick, efficient service.
  • Complied with standards for merchandising, stocking and storing product.
  • Memorized ingredients and recipes for numerous specialty drinks.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
Technical Support Representative, 01/2018 to 10/2019
Conduent – Bakersfield, CA
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Number time zones.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved system, hardware and telephone issues within Number hours, improving efficiency among all departments.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Activated accounts for clients interested in new services.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Created documentation for cases and claims for damaged, lost or displaced packages.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
Office Assistant, 06/2015 to 09/2015
Samco Food Store – Bakersfield , CA
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Processed invoices and expenses using Excel.
  • Developed and maintained spreadsheets in Excel to track and chart information such as fuel prices and purchases from fuel companies.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Education
High School Diploma: 05/2015
North High School - Bakersfield, CA
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Resume Overview

Companies Worked For:

  • Starbucks
  • Conduent
  • Samco Food Store

School Attended

  • North High School

Job Titles Held:

  • Barista
  • Technical Support Representative
  • Office Assistant

Degrees

  • High School Diploma : 05/2015

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