Barista Resume Example Company Name - Victorville, California

Michelle

Gutierrez

Professional Summary

Motivated restaurant professional with excellent money handling and food preparation skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service.Personable and reliable Barista Lead successful at creating repeat customers with friendly service and excellent coffee preparation. Enthusiastic about promoting sustainably grown and fair-trade coffee.

Intelligent outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Skills

Costumer Service
Problem Solver
Compliance standards
Active Listener
Sales expertise

Item promotion
Kind customer engagement
Analytical skills
Critical thinking
Multitasking abilities

Education

Hesperia High SchoolCity, State05/2012Diploma

Work History

Company Name- Barista
City, State02/2019 - Current

Created over Multiple drinks in average shifts with consistently positive customer satisfaction scores.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Recommended products based on solid understanding of individual customer needs
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
Controlled line and crowd with quick, efficient service.
Increased sales of Product/Costumers with special displays and promotions.
Cleaned counters, machines, utensils and seating areas daily.
Served individually made coffee drinks
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Provided primary customer support to internal and external customers in fast-paced environment.

Company Name- Waitress
City, State01/2018 - 02/2019

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Cultivated customer loyalty, promoted repeat customers and improved sales.

Company Name- Veterinary Assistant
City, State03/2016 - 01/2018

Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Bathed and dipped dogs afflicted with mange or parasitic infestations and applied specific medications for itch relief.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Answered owners' animal health questions and educated on healthy animal care practices.
Managed medical intervention and therapy for animals in collaboration with veterinarian.
Positioned animals for diagnostic imaging such as x-rays.
Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Cared for animals pre-surgery, including administering anesthetics.
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.

Company Name- Cashier
City, State04/2012 - 02/2016

Provided customers with information on specials and discount deals.
Performed shift change tasks each day to keep store efficient and neat.
Operated and sanitized kitchen and food preparation equipment.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Prepared and submitted end-of-shift reports using Software
Prepared beverages and filled food orders for customers.
Provided primary customer support to internal and external customers in fast-paced environment.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Barista Resume Example

Resume Score: 80%

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