barista resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Professional Summary
Successful Administrative professional skilled in supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft Word, Microsoft Excel, and Google Docs(any format).
Skills
Exceptional customer service
Point of sale knowledge
Cash handling
Friendly and outgoing
Computer proficient
Strong communication skills
Highly observant
Excellent math skills
Excellent memory
Quick learner
New hire training
Performance improvement
Adaptive and creative
Employee training
Self motivated
Flexible schedule
Sale expertise
Merchandising expertise
Employee timesheet processing
Office administration
Documentation and control
Program files maintenance
Multi-line phone proficiency
Customer and client relations
Bookkeeping
Conflict resolution
Time management
Multi-line telephone systems
OSHA compliance
Invoice processing
Communication skills
Cash register operations
Liquor law compliance
Credit card processing
Money handling
Work History
Barista, 03/2018 - Current Wyndham Worldwide – Lubbock, TX,
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Educated customers on promotions to enhance sales.
Prepared more than 4 batches of coffee per 8 minutes , monitoring levels to avoid empty machines during peak shop hours.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained regular and consistent attendance and punctuality.
Developed and demonstrated skillful and creative latte art to engage customers.
Cleaned counters, machines, utensils and seating areas daily.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
Memorized recipes for 87,000 specialty coffee beverages and seasonal offerings.
Trained 5 employees over 2 years.
Hostess, 03/2017 - 03/2018 Landry's – Rosemont, IL,
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Documented reservations and communicated changes to guests using POS
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Monitored guests for intoxication and immediately reported concerns to management.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assisted managers with quickly resolving service- and food-related issues.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Informed servers of newly seated parties for speedy service.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
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