barista resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Successful Administrative professional skilled in supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft Word, Microsoft Excel, and Google Docs(any format).
Skills
Exceptional customer service
Point of sale knowledge
Cash handling
Friendly and outgoing
Computer proficient
Strong communication skills
Highly observant
Excellent math skills
Excellent memory
Quick learner
New hire training
Performance improvement
Adaptive and creative
Employee training
Self motivated
Flexible schedule
Sale expertise
Merchandising expertise
Employee timesheet processing
Office administration
Documentation and control
Program files maintenance
Multi-line phone proficiency
Customer and client relations
Bookkeeping
Conflict resolution
Time management
Multi-line telephone systems
OSHA compliance
Invoice processing
Communication skills
Cash register operations
Liquor law compliance
Credit card processing
Money handling
Work History
Barista, 03/2018 to Current Wyndham Worldwide – Lubbock, TX,
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Educated customers on promotions to enhance sales.
Prepared more than 4 batches of coffee per 8 minutes , monitoring levels to avoid empty machines during peak shop hours.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained regular and consistent attendance and punctuality.
Developed and demonstrated skillful and creative latte art to engage customers.
Cleaned counters, machines, utensils and seating areas daily.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
Memorized recipes for 87,000 specialty coffee beverages and seasonal offerings.
Trained 5 employees over 2 years.
Hostess, 03/2017 to 03/2018 Landry's – Rosemont, IL,
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Documented reservations and communicated changes to guests using POS
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Monitored guests for intoxication and immediately reported concerns to management.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assisted managers with quickly resolving service- and food-related issues.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Informed servers of newly seated parties for speedy service.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cashier, 12/2016 to 02/2018 Nebraska Furniture Mart, Inc. – Omaha, NE,
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Educated customers on promotions to enhance sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Administrative Assistant, 04/2014 to 12/2016 Texas Health & Human Services Commission – Kerrville, TX,
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Coached new employees on administrative procedures, company policies and performance standards.
Processed invoices and expenses using Word
Organized weekly staff meetings and logged minutes for corporate records.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Executed record filing system to improve document organization and management.
Offered departmental administrative support.
Education
: Children & Family Services, Expected in to Moody Bible Institute - , GPA: Status -
High School Diploma: , Expected in 06/2016 to UIC College Prep - Chicago,IL, GPA: Status -
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