Dynamic individual seeks new challenges and opportunities for professional growth and advancement. Dedicated with a strong focus on providing excellent customer service and streamlining operations to promote organizational efficiency. Brings knowledge of a wide-ranging background that includes 10 years of various positions held within the Food Service and Entertainment industries. Passionate about helping others with the willingness to work a flexible schedule and remains calm and level-headed when faced with stressful situations.
- Highly empathetic
- Dependable
- Outstanding communication skills
- Adaptable
- Self motivated
- Friendly and courteous
- Skilled multi-tasker
- Conflict resolution
- Top 10% of class
- National Honor Society
- Student government representative
- Participated in numerous clubs and extracurricular activities
- Graduated with honors
- Recipient of numerous scholarships
- General Studies
Santa Clara, CA, 09/2013 - Current
- Managed morning rush with efficient, levelheaded customer service.
- Greeted and connected with every customer, recommending drinks and pastries.
- Adhered to recipe and presentation standards for specialty coffee drinks.
- Resolved customer disputes with tact and professionalism.
- Weighed, ground and packed coffee per customer orders.
- Updated menu with daily offerings and specials, using personalized artistic touches.
- Correctly followed all health, safety and sanitation guidelines.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
- Protected store assets and facilities by ensuring compliance with company policies and procedures.
- Supported store manager with recruiting, interviewing and hiring baristas.
City, STATE, 09/2015 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Performed checkouts of servers to ensure that all tickets were accounted for.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Developed and maintained exceptional customer service standards.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Scheduled and directed staff in daily work assignments to maximize productivity.
City, STATE, 04/2014 - 06/2015
- Commissioned and organized sponsors, vendors, volunteers, artists, musicians, sound team, and stage crew.
- Organized and developed procedures and responsibilities for the front gate, security, back stage area, and the merchandise tent.
- Oversaw event website including ticket sales.
- Helped develop the physical layout of the event.
- Sent out contracts to vendors, artists, and performers.
- Made nightly deposits.
- Professionally and efficiently handled any festival mishaps including guest related and back stage issues.
- Responsible for renting items including tents, portable toilets, trash receptacles, etc.
- Responsible for paying performers.
City, STATE, 01/2009 - 07/2015
- Featured at numerous festivals and concerts both locally and regionally.
- Scheduled and ran rehearsals.
- Recorded and produced five albums.
- Performed both a capella and with musical accompaniment.
- Performed in front of live audiences, on television and radio, and as part of theater productions.
- Played numerous benefit concerts to support a variety of programs throughout Ohio.
- Played a variety of music with a broad stylistic range and improvisatorial flexibility.
- Expressed musical themes through tempo, phrasing, volume and dynamics.
- Organized and compiled tour itinerary locally and regionally.
- Booked and promoted performances.
- Kept record of the financial operations of the business.
- Created, organized, and marketed band merchandise.
- Wrote monthly newsletters and sent them to fans.
Self motivated
Adaptable
Calm, optimistic, and friendly
Dependable and punctual
Possesses initiative and highly energetic
Strong communication skills
Good judgment and decision making
Critical thinking, organizing and planning
Excellent interpersonal skills
Comfortable working with people of all backgrounds and various ages
Tolerant and flexible in stressful situations
Team player
Service oriented
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resume Strength
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Resume Overview
School Attended
- Monroeville High School
- Lorain County Community College
Job Titles Held:
- Barista
- Assistant Manager / Server
- Board Member / Committee Leader / Event Planner
- Singer / Writer / Performer
Degrees
- High School Diploma
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