High school student focused on maintaining clean, safe and organized store that is appealing to customers. Categorizes and stocks merchandise with high level of efficiency. Former barista with background in cash handling, check out, stocking and bagging .I am friendly and helpful with a prompt nature and willingness to work a flexible schedule.
Skills
Soft selling
Exceptional customer service
Menu memorization
Coffee machinery
Point of sale knowledge
Ordering procedures
Beverage preparation
Food preparation and safety
Regulatory compliance
Highly observant
Professional demeanor
Opening and closing duties
Friendly and outgoing
Self motivated
Hospitality service expertise
Cash handling
Quick learner
Excellent memory
Highly organized
POS system
Adaptive and creative
Flexible schedule
Conversant in spanish
Performance improvement
Sale expertise
Strong communication skills
Work History
10/2019 to 12/2019
BaristaBelmond Ltd – Charleston, SC,
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
ElJessicated customer loyalty by using strong communication and honesty abilities to resolve customer problems.
Maintained supply levels in counter and customer areas to meet typical demands.
Created over 10 drinks in average shifts with consistently positive customer satisfaction scores.
Recommended products based on solid understanding of individual customer needs and preferences.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Engendered customer loyalty by remembering personal preferences and allergy information.
Developed and demonstrated skillful and creative latte art to engage customers.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Memorized ingredients and recipes for multiple specialty drinks.
Created original artwork for specials board display daily.
Served individually made coffee drinks to over 25 customers daily.
Controlled line and crowd with quick, efficient service.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Prioritized drink requests while managing interruptions.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Cultivated ability to recall customers' names and address each by name.
08/2019 to 10/2019
HostessTrinity Health Corporation – Fresno, CA,
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Monitored guests for intoxication and immediately reported concerns to management.
Assisted managers with quickly resolving service- and food-related issues.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Watched dining area staff to Jessicaluate server loads and calculate accurate wait times.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
05/2019 to 09/2019
Concession Stand WorkerLegends – Baytown, TX,
Verified prepared food met all standards for quality and quantity before serving to customers.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
Consistently provided friendly service to promote better customer engagement.
Served specialty foods such as pizzas and sandwiches, following specific methods requiring quick prep time.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Filled out daily shift log to record amount of food prepared, used and leftover.
Trained team members to prepare sandwiches and other items according to instructions.
Cleaned food preparation areas, tools and equipment.
Education
Expected in 06/2021
High School Diploma: Southern Lehigh High School - Center Valley, PA GPA:
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