barista resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Experienced and versatile customer service representative with over 4+ years of experience in customer satisfaction. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Beverage preparation
Menu Memorization
Exceptional Customer Service
Conflict Resolution
Adaptive and Creative
Excellent Memory
Friendly and outgoing
New hire training
Work History
Barista, 08/2020 to Current Celebration Hotel Ltd – Birmingham, AL,
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Prioritized drink requests while managing interruptions.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cultivated ability to recall customers' names and address each by name.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Engendered customer loyalty by remembering personal preferences and allergy information.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Assisted employees and customers with safety and health requirements related to COVID-19.
Acquired knowledge and stayed up to date on best practices for slowing spread of COVID-19.
Provided health screenings and enforced social distancing, masking, and other policies related to COVID-19.
Server, 01/2019 to 01/2020 Providence Health & Services – Edmonds, WA,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Greeted and maintained relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Supported needs of 100+ customers per shift- attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality
Security Officer, 11/2017 to 06/2018 Rutgers University – New Brunswick, NJ,
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Identified violators and escorted departing personnel to guard against theft of property.
Permitted entry with escort for approved persons into secure locations.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Reported suspicious activities and persons to law enforcement.
Retail Sales Consultant, 05/2017 to 08/2017 Ferguson – Redding, CA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
No Degree: Business, Expected in to North Central University - Minneapolis, MN GPA: Status -
No Degree: International Business, Expected in to Southeastern University - Lakeland, FL GPA: Status -
CERTIFICATE : TESOL, Expected in 04/2019 to OPEN INTERNATIONAL ACADEMY - , GPA: Status -
High School Diploma: , Expected in 05/2017 to Menominee High School - , GPA: Status -
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