LiveCareer-Resume

barista resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced and versatile customer service representative with over 4+ years of experience in customer satisfaction. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Beverage preparation
  • Menu Memorization
  • Exceptional Customer Service
  • Conflict Resolution
  • Adaptive and Creative
  • Excellent Memory
  • Friendly and outgoing
  • New hire training
Education
North Central University Minneapolis, MN Expected in No Degree : Business GPA : Status
Southeastern University Lakeland, FL Expected in No Degree : International Business GPA : Status
OPEN INTERNATIONAL ACADEMY , Expected in 04/2019 CERTIFICATE : TESOL GPA : Status
Menominee High School , Expected in 05/2017 High School Diploma : GPA : Status
Work History
Celebration Hotel LtdBarista
Birmingham, AL, 08/2020Current
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prioritized drink requests while managing interruptions.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cultivated ability to recall customers' names and address each by name.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Assisted employees and customers with safety and health requirements related to COVID-19.
  • Acquired knowledge and stayed up to date on best practices for slowing spread of COVID-19.
  • Provided health screenings and enforced social distancing, masking, and other policies related to COVID-19.
Providence Health & ServicesServer
Edmonds, WA, 01/201901/2020
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Greeted and maintained relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Supported needs of 100+ customers per shift- attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality
Rutgers UniversitySecurity Officer
New Brunswick, NJ, 11/201706/2018
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Permitted entry with escort for approved persons into secure locations.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Reported suspicious activities and persons to law enforcement.
FergusonRetail Sales Consultant
Redding, CA, 05/201708/2017
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

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Resume Overview

School Attended

  • North Central University
  • Southeastern University
  • OPEN INTERNATIONAL ACADEMY
  • Menominee High School

Job Titles Held:

  • Barista
  • Server
  • Security Officer
  • Retail Sales Consultant

Degrees

  • No Degree
  • No Degree
  • CERTIFICATE
  • High School Diploma

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