Barista Resume Example Starbucks

BARISTA

Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking team leader with long track record of guiding teams to exceed customer expectations. Talented at maintaining guest satisfaction, resulting in customer retention and loyalty as well as increased revenue. Dynamic leader with expertise in motivating staff to exercise excellent judgment when providing superior service.

Skills

Microsoft Word, Excel, and PowerPoint savvy.
Ability to plan, organize and prioritize work.
Excellent public speaking and communication skills
Sales
Budgeting
Customer Complaint Resolution
Product Knowledge
Daily Workflow Improvement
Troubleshooting skills
Quality control

Customer service
Filing
Staff Management
Scheduling
Sales Goals
Troubleshooting Technical Issues
Quality Management
Staff education and training
Technical knowledge
Heavy machinery safety

Work History

BaristaNov 2018 - Feb 2020
StarbucksNew York, NY

Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained supply levels in counter and customer areas to meet typical demands.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 5-7minutes.
Elevated customer loyalty by using strong communication and interactive abilities to resolve customer problems.
Constantly expanded personal knowledge of coffee styles and varieties.
Controlled line and crowd with quick, efficient service.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Sanitized espresso and coffee equipment and wiped down counters and tables to prevent spread of germs.
Set and achieved goals for professional development, including food and safety certification
Cleaned counters, machines, utensils and seating areas daily.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cultivated ability to recall customers' names and address each by name.
Prioritized drink requests while managing interruptions.

Cashier/ front desk clerkJan 2017 - Jan 2018
PETSMART PET HOTELManhattan, New York

Managing hotel guest check-ins/check-outs •Creating reservations for all hotel guest and grooming appointments/ ensuring company policy is always followed and maintained.
Delegating/organizing daily team tasks and always following up to ensure maximum productivity.
Filing/ organizing and verifying paper work such as, all necessary signed documents, pet vaccinations, and service cards.

BartenderMar 2015 - Sep 2016
Manhattan Brew And VineNew York, NY

Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
Implemented drink prep procedures that reduced wasted stock by 50%.
Requested official identification for Alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Completed regular bar inventories and daily requisition sheets and increased sales and profits by 30% in just 3 week.
Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.

Team leaderFeb 2008 - Aug 2012
Pret A MangerNew York, NY

Organizing daily floor plan to ensure constant fluidity through daily operations and maintain a positive work environment.
Cash Handling/constant monitoring of moneys in store safe including daily till set ups and break downs.
Maintain store cleanliness according to NYC health code regulation/ Pret A Mangers standard of perfection.
Always providing quality customer service insuring each individual customer leaves store completely satisfied.
Achieved and exceeded sales goals for 24 consecutive months.
Implemented new marketing initiatives to drive sales and improve overall performance.
Provided exceptional customer service to foster client loyalty and satisfaction.
Maintained guest-friendly environment to drive sales, repeat business and service.
Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.

Education

GEDMay 2008
Choir Academy 124th Street And Park Ave

No Degree: Radiologic TechnologyLaGuardia Community College of The City University of New YorkLong Island City, NY

Certifications

ServSafe

Resume Overview

Companies Worked For:

Starbucks
PETSMART PET HOTEL
Manhattan Brew And Vine
Pret A Manger

School Attended

Choir Academy
LaGuardia Community College of The City University of New York

Job Titles Held:

Barista
Cashier/ front desk clerk
Bartender
Team leader

Degrees

GED May 2008
No Degree : Radiologic Technology

Barista Resume Example

Resume Score: 80%

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