barista resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Professional Summary
Barista knowledgeable of coffee shop operations including impeccable customer service, staff management, supply ordering and creating warm, welcoming environments. Excellent memory for complex drink requests. Successful upselling snacks, merchandise and seasonal specials. Friendly and outgoing with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Detail-oriented Barista with 15 years in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service.
Skills
Soft selling
Ordering procedures
Exceptional customer service
Point of sale knowledge
Professional demeanor
Performance improvement
Quick learner
Retail management
Flexible schedule
Excellent memory
Friendly and outgoing
Highly observant
Adaptive and creative
Self motivated
Hospitality service expertise
Regulatory compliance
Highly organized
Merchandising expertise
Work History
Barista, 09/2004 - Current Convene – New York, NY,
Recommended products based on solid understanding of individual customer needs and preferences
Maintained supply levels in counter and customer areas to meet typical demands
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
Elevated customer loyalty by using professional with strong technical skills and detailed oriented abilities to resolve customer problems
Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendationso
Trained new team members with positive reinforcement and respectful, encouraging coaching
Controlled line and crowd with quick, efficient serviceo
Provided in-depth information to customers on beverage preparation and offered samples of latest brews
Prioritized drink requests while managing interruptions
Engendered customer loyalty by remembering personal preferences and allergy information
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Educated coworkers and customers about new products
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
Maintained regular and consistent attendance and punctuality
Lead Shift/Shift Supervisor, 05/2002 - 08/2004 Northwestern Medicine – Glenview, IL,
Collaborated with internal teams to streamline operations across materials handling, production and shipping
Worked with team members to improve performance and implement training updates
Helped store management meet standards of service and quality in daily operations
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
Responded to and resolved customer questions and concerns
Completed store opening and closing procedures, including setting up registers and checking products
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Documented daily production and materials usage to track data for review
Eliminated customer service issues by quickly resolving disputes and correcting problems
Library Assistant, 04/2001 - 08/2002 Burton Snowboards – New York, NY,
Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons*
Maintained accurate records and confidentiality of library book and periodical inventory
Kept detailed records of lending transactions and library users
Gained strong understanding of various methods for cataloging books and other materials
Greeted patrons warmly and offered to assist with any issues or needs
Answered questions from patrons and helped to find desired materials
Placed books on proper shelves when returned to circulation
Safeguarded library book and periodical inventory
Retail Sales Associate, 11/2000 - 11/2001 Ross Stores Inc. – City, STATE,
Kept on top of changes to store products and promotions to maintain strong sales
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Protected purchase items with proper bagging and wrapping to prevent damage
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
Performed stocking and informed management of low inventory quickly
Up-sold and cross-sold products effectively, driving sales and increasing revenue
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol
Provided excellent customer service to cultivate loyalty and satisfaction
Assisted customers by answering questions and fulfilling requests
Answered questions about store policies and concerns to support positive customer experiences
Greeted customers entering store and promoted sales or special programs
Organized store merchandise racks and displays to promote and maintain visually appealing environments
Greeted customers, helped locate merchandise and suggested suitable options
Education
Associate of Science: Property Management , Expected in 01/2016 - Ashworth College - Norcross, GA, GPA: Status -
Associate of Science: Medical Billing And Coding Course , Expected in 03/2012 - San Leandro Adult School - San Leandro, CA, GPA: Status -
Associate of Science: Medical Terminology 1 & 2 , Expected in 03/2012 - San Leandro Adult School - San Leandro, CA, GPA: Status -
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