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Barista Resume Example

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BARISTA
Professional Summary

Barista knowledgeable of coffee shop operations including impeccable customer service, staff management, supply ordering and creating warm, welcoming environments. Excellent memory for complex drink requests. Successful upselling snacks, merchandise and seasonal specials. Friendly and outgoing with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Detail-oriented Barista with 15 years in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service.

Skills
  • Soft selling
  • Ordering procedures
  • Exceptional customer service
  • Point of sale knowledge
  • Professional demeanor
  • Performance improvement
  • Quick learner
  • Retail management
  • Flexible schedule
  • Excellent memory
  • Friendly and outgoing
  • Highly observant
  • Adaptive and creative
  • Self motivated
  • Hospitality service expertise
  • Regulatory compliance
  • Highly organized
  • Merchandising expertise
Work History
Barista, 09/2004 to Current
Starbucks – Concord , CA
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Elevated customer loyalty by using professional with strong technical skills and detailed oriented abilities to resolve customer problems
  • Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendationso
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Controlled line and crowd with quick, efficient serviceo
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews
  • Prioritized drink requests while managing interruptions
  • Engendered customer loyalty by remembering personal preferences and allergy information
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Educated coworkers and customers about new products
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Maintained regular and consistent attendance and punctuality
Lead Shift/Shift Supervisor, 05/2002 to 08/2004
Briazz Company – San Francisco , CA
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping
  • Worked with team members to improve performance and implement training updates
  • Helped store management meet standards of service and quality in daily operations
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Responded to and resolved customer questions and concerns
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Documented daily production and materials usage to track data for review
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
Library Assistant, 04/2001 to 08/2002
San Leandro Public Library – San Leandro, CA
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons*
  • Maintained accurate records and confidentiality of library book and periodical inventory
  • Kept detailed records of lending transactions and library users
  • Gained strong understanding of various methods for cataloging books and other materials
  • Greeted patrons warmly and offered to assist with any issues or needs
  • Answered questions from patrons and helped to find desired materials
  • Placed books on proper shelves when returned to circulation
  • Safeguarded library book and periodical inventory
Retail Sales Associate, 11/2000 to 11/2001
Ross Stores Inc. – San Leandro, CA
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Protected purchase items with proper bagging and wrapping to prevent damage
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Performed stocking and informed management of low inventory quickly
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol
  • Provided excellent customer service to cultivate loyalty and satisfaction
  • Assisted customers by answering questions and fulfilling requests
  • Answered questions about store policies and concerns to support positive customer experiences
  • Greeted customers entering store and promoted sales or special programs
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Greeted customers, helped locate merchandise and suggested suitable options
Education
Associate of Science: Property Management , 01/2016
Ashworth College - Norcross, GA
Associate of Science: Medical Billing And Coding Course , 03/2012
San Leandro Adult School - San Leandro, CA
Associate of Science: Medical Terminology 1 & 2 , 03/2012
San Leandro Adult School - San Leandro, CA
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Resume Overview

Companies Worked For:

  • Starbucks
  • Briazz Company
  • San Leandro Public Library
  • Ross Stores Inc.

School Attended

  • Ashworth College
  • San Leandro Adult School

Job Titles Held:

  • Barista
  • Lead Shift/Shift Supervisor
  • Library Assistant
  • Retail Sales Associate

Degrees

  • Associate of Science : Property Management , 01/2016
    Associate of Science : Medical Billing And Coding Course , 03/2012
    Associate of Science : Medical Terminology 1 & 2 , 03/2012

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