Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am a personable and goal-focused entrepreneur and team player who enjoys engaging with people from all walks of life. I like to be challenged and to engage in problem-solving. I am reliable and punctual and am considerate of others' time. I consistently deliver exemplary customer service and build trusting relationships with customers as well as fellow employees. I pride myself in having a positive attitude coupled with the ability to remain calm and composed in busy work settings. I bring energy and discipline to my work and always give 100% to my job.
Skills
Punctuality and time management
Leadership
Great customer service
Motivated and focused on tasks
Cooperative team player
Speedy and efficient
Engaging personality
Professional and mature
Intelligent and creative
Experience
12/2017 to CurrentBaristaCoxhealth | Gainesville, MO,
Memorized official and off-menu preparations to serve all customer beverage desires.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Prepared more than 30 drinks per shift with high accuracy and consistently strong customer satisfaction.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Listened to customer desires and needs to recommend optimal products.
Greeted guests with pleasant smile and superior customer service.
Described menu items to customers and suggested products based on stated preferences.
Maintained highest standards of conduct and service to support company reputation.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Received and accurately processed customer payments.
11/2017 to 08/2018Sales AssociateNational Western Life Insurance Company | Austin, TX,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by finding needed nutrition items and checking inventory for items at other locations.
Sold various products by explaining unique features and educating customers on proper application.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Educated customers on product and service offerings.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
06/2017 to 11/2017Juice BaristaFresh From The Farm Juices | City, STATE,
Memorized official and off-menu preparations to serve all customer beverage desires.
Listened to customer desires and needs to recommend optimal products.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered juices and meals to customer locations.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Developed new vegan recipes that were integrated into the menu.
Organized special events to promote business and community wellness.
01/2015 to 06/2017Business Owner/OperatorHannah's Helping Hands | City, STATE,
Created and ran my own small business.
Built trust with customers.
Provided house-sitting, pet-sitting, babysitting, dog-walking, gardening, and landscaping services.
Identified client business and operational needs and introduced services to provide solutions.
Implemented effective customer service procedures to encourage positive feedback.
Engaged professionally with customers to build rapport and nurture relationships.
Education and Training
Expected in 05/2022Bachelor of Arts | International StudiesWashington And Jefferson College, Washington, PA, GPA:
Expected in 06/2016High School Diploma | PA Cyber Charter School, Midland, PA, GPA:
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