Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Diligent cashier with detail-orientation and efficiency in processing large volumes of money on daily basis. Calm multitasker with unique ability to manage numerous orders simultaneously and without error. Experienced service professional with 1 year of experience in regional coffee chains. Expertise includes specialized drink recipes and smoothie-making. Consistently contributes to team dedicated to quality coffee and customer satisfaction. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Skills
Food preparation and safety
Coffee machinery
Exceptional customer service
Menu memorization
Ordering procedures
Sandwich preparation
Smoothie making
Beverage preparation
Strong communication skills
Food preparation
Hospitality service expertise
Friendly and outgoing
Regulatory Compliance
Adaptive and creative
Flexible schedule
Self motivated
Computer proficient
Excellent memory
Cash Handling
Opening and closing duties
Quick learner
Performance improvement
Point of sale knowledge
Work History
12/2019 to 03/2020BaristaGrand Beach Hotel | Bay Harbor Islands, FL,
I take orders and make drinks for customers.
I stock and clean around the stand.
Work with all sorts of people and communicate with all sorts of people.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 6 hours.
Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Engendered customer loyalty by remembering personal preferences and allergy information.
Prioritized drink requests while managing interruptions.
Educated coworkers and customers about new products.
Cleaned counters, machines, utensils and seating areas daily.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
08/2019 to 11/2019Debt CollectorRevenue Group | Columbus, OH,
Used all sorts of computer software and learned to dial out on a computer.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Worked in call center environment handling manual and automatically dialed outbound calls.
Achieved performance goals on consistent basis.
Maintained high volume of calls to meet demands of busy group.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Used skip tracing and other techniques to locate debtors.
Used scripted conversation prompts to convey current account information and obtain payments.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
02/2019 to 03/2019Sandwich MakerRiddle Village | Upper Providence, PA,
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Communicated menu item information and offered suggestions to promote featured products.
Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Promoted customer loyalty by efficiently handling food and service complaints.
Checked completed orders for accuracy and bagged meals for easy carrying.
Assisted customers in choosing menu items by providing food complementing information.
Provided product information and menu item explanation in consideration of dietary restrictions.
Efficiently prepared sandwiches and other menu items for guests.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Cleaned food preparation areas, tools and equipment.
Operated manual and electric appliances to peel, slice and trim food.
Assisted guests, including offering personable greetings and taking orders.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Maintained clean, sanitized and well-organized food preparation zones.
Processed payments and counted change to complete transactions.
Executed sandwich artistry duties with very low occurrence of errors.
Performed shift change tasks each day to keep store efficient and neat.
Education
Expected in 06/2019 to to High School Diploma | Burlington Edison High School, Burlington, WA, GPA: Status -
Accomplishments
Redesigned coffee menu for improved readability.
Memorized ingredients and recipes for 6 specialty drinks.
Consistently received a 100% rate of customer satisfaction.
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