Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Personable and professional with strong a background in guiding and assisting customers, helping coworkers and completing important tasks. Productive in efficiently providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, and ordering products.
Skills
Administrative, Problem-solving skills
Attention to detail
Customer relationship management
MS Office
Relationship development
Conflict Resolution
Excellent written and oral communication
Telephone etiquette
Customer Relations
Good communication skills
Medical terminology knowledge
Administrative support
Account management
Good listening skills
Work History
09/2017 to 10/2020
Banquet Server & Party HostHersha Hospitality Management, Lp – Arlington, TX,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Fostered enjoyable event atmosphere through friendly guest interactions.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Arranged linens and table settings according to seating plan and event theme.
Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
Answered guest questions about events and food services during events.
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Provided friendly, courteous service to create memorable moments for guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Planned and executed large guest count parties by organizing menus, spaces and special requests.
Planned parties according to customer specifications.
Informed servers of newly seated parties for speedy service.
Directed guests to correct areas for eating, dancing and other services.
Decorated and set tables in accordance with party themes and age groups.
Explained facility attractions to party guests and answered customer questions.
Met needs of customer special requests to promote positive party experiences and build loyal clientele.
Cheerfully briefed customers on facility rules, amenities and party policies.
Supervised party area and delivery of services to verify guests complied with facility safety rules.
09/2017 to 10/2020
Sales and Events CoordinatorIllinois Tool Works – Tracy, CA,
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Generated leads per special events, resulting in new revenues.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
Managed event logistics and operations, including support staff, vendor services and volunteers.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Planned large-scale events such as trade shows, conferences, and meetings.
Organized, coordinated and deployed small and large scale events while focusing on delivering superior customer service.
Liaised with marketing and PR colleagues to promote special events in social calendars.
Selected and ordered décor and event materials.
Coordinated schedules and timelines for all events.
05/2012 to 05/2013
Customer Service RepresentativeCenter For Family Health – Jackson, MI,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Recommended products to customers and suggested other options if preferred product was unavailable.
Engaged clients in person and over phone to answer questions and address complaints.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Contacted customers to return routine and general calls promptly.
Assisted call-in customers with questions and orders.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
06/2003 to 10/2012
Dental AssistantDental Temp Agencies, Dr. Jacobi, Dr Steinberg – City, STATE,
Dr Steinberg & Dr Jacobi as Well as Temp Agencies – Scottsdale, AZ.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Prepared patient X-rays and images for review by dentist.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
Documented patients' dental health information, medical history and vital signs.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Expected in 05/2009
Bachelor of Science: Human Services University of Phoenix - Tempe, AZ GPA:
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