banquet server party host resume example with 13 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Personable and professional with strong a background in guiding and assisting customers, helping coworkers and completing important tasks. Productive in efficiently providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, and ordering products.
Skills
Administrative, Problem-solving skills
Attention to detail
Customer relationship management
MS Office
Relationship development
Conflict Resolution
Excellent written and oral communication
Telephone etiquette
Customer Relations
Good communication skills
Medical terminology knowledge
Administrative support
Account management
Good listening skills
Education
University of PhoenixTempe, AZExpected in 05/2009Bachelor of Science:Human ServicesGPA:Status
Work History
Hersha Hospitality Management, LpBanquet Server & Party Host
Arlington, TX, 09/201710/2020
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Fostered enjoyable event atmosphere through friendly guest interactions.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Arranged linens and table settings according to seating plan and event theme.
Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
Answered guest questions about events and food services during events.
Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
Provided friendly, courteous service to create memorable moments for guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Planned and executed large guest count parties by organizing menus, spaces and special requests.
Planned parties according to customer specifications.
Informed servers of newly seated parties for speedy service.
Directed guests to correct areas for eating, dancing and other services.
Decorated and set tables in accordance with party themes and age groups.
Explained facility attractions to party guests and answered customer questions.
Met needs of customer special requests to promote positive party experiences and build loyal clientele.
Cheerfully briefed customers on facility rules, amenities and party policies.
Supervised party area and delivery of services to verify guests complied with facility safety rules.
Illinois Tool WorksSales and Events Coordinator
Tracy, CA, 09/201710/2020
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Generated leads per special events, resulting in new revenues.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
Managed event logistics and operations, including support staff, vendor services and volunteers.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Planned large-scale events such as trade shows, conferences, and meetings.
Organized, coordinated and deployed small and large scale events while focusing on delivering superior customer service.
Liaised with marketing and PR colleagues to promote special events in social calendars.
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