banquet server resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Versatile [Job Title] possessing [Number] years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Proactive [Job Title] with [Number] years of experience working in [Type] restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Attentive Banquet Server with [Number] years of serving experience. Always polite and professional with patrons and co-workers even in stressful situations.
Skills
Food and beverage pairings
Wine service
Dining area cleanliness
Tableside service
Hospitality service expertise
Cash handling expert
Food preparation
Set up and clean up buffets
Menu presentation
Food station setup
Food handling
Work History
03/2016 to 08/2017
Banquet ServerPenn National Gaming – Chicago, IL,
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Adapted service based on customer requests and kitchen readiness.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Arranged linens and table settings according to seating plan and event theme.
Smoothly circulated appetizer and drink trays around [Type] events, offering selections to guests.
Monitored dietary restrictions and served guests with special needs.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Delivered catered food and supplies to facility for on-time set-up.
Provided friendly, courteous service to create memorable moments for guests.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Returned reusable goods and serving equipment for inventory and restock.
Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
10/2015 to 03/2016
Hostess- Banquet Penn National Gaming – Effingham, IL,
Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assisted managers with quickly resolving service- and food-related issues.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Documented reservations and communicated changes to guests using [Software].
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
Documented reservations, alerted servers and managers of large groups and prepared seating.
Answered customer questions about hours, seating and [Type] information.
Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Recorded available tables after seating each party using [System].
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
01/2015 to 11/2015
Banquet ServerLifewell Senior Living – Schertz, TX,
Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Adapted service based on customer requests and kitchen readiness.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Arranged linens and table settings according to seating plan and event theme.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Smoothly circulated appetizer and drink trays around [Type] events, offering selections to guests.
Monitored dietary restrictions and served guests with special needs.
Answered guest questions about events and food services during [Type] events.
Fostered enjoyable event atmosphere through friendly guest interactions
Prepared serving and appetizer trays and set tables for [Type] events with up to [Number] attendees.
Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Delivered catered food and supplies to facility for on-time set-up.
Provided friendly, courteous service to create memorable moments for guests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
06/2003 to 10/2012
ConciergeMarriott City Center – City, STATE,
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Arranged for transportation to and from airport, train station and events for visitors.
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Monitored social media and online sources for industry trends.
Transported [Product or Service] to customer locations [Timeframe].
Increased customer satisfaction by resolving [Product or Service] issues.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved [Type] problems, improved operations and provided exceptional client support.
Education
Expected in 07/1990 to to
High School Diploma: COBACH - MEXICO, GPA: Status -
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