PeopleSoft, Delphi, OnDemand, Property Management Systems (PMS), Opera Hotel Management System, MIFS, Microsoft Word, Access, Excel, PowerPoint, QuickBooks and 10-Key Input
Experience
Banquet Server01/2012 to CurrentThe Ritz-Carlton Hotel, LLCNew Orleans, LA
Prepare coffee breaks and station tables, action stations, buffets, service carts, dessert table/carts and cordial carts with appropriate food and beverages as stated in Banquet Event Order Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen Replenish buffet items to ensure consistency and freshness in presentation.
Monitor tableware to ensure it is presentable to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
Follow all company safety and security policies and procedures.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
Speak with others using clear and professional language Support team to reach common goals and ensure adherence to quality expectations and standards.
General Accountant01/2007 to 01/2012The Ritz-Carlton Hotel, LLCNew Orleans, LA
Prepared master invoice for in-house conventional groups, general accounts billing, billing of FIT ecommerce accounts, approved and reviewed all credit applications for incoming groups, reviewed and monitored hotel aging and general ledger, and provided continuous customer service Made collection calls to customers, researched billing issues, created invoices from billing histories and compiled accounts to refer to outside collection, with a record of success in managing, preparing and streamlining financial records Knowledge of expense coding, data entry, payment processing, and Excel.
This high-volume position requires accuracy, attention to detail, flexibility and an ability to multi-task Researched the aged items to the source document, which includes payroll, administrative billing and collections, and The Ritz-Carlton's adjustment systems to determine whether the transactions belong in suspense and what corrective action is needed Responsible for General Cashier duties, including preparing daily deposits for front office and six outlets, issuing change, auditing cashier banks and managing hotel safe funds of $105,000.
General Accountant01/2006 to 01/2007Atlanta Marriott MarquisNew Orleans, LA
Prepared master invoice for in-house conventional groups, general accounts billing, billing of FIT ecommerce accounts, approved and reviewed all credit applications for incoming groups, reviewed and monitored hotel aging and general ledger, and provided continuous customer service.
Made collection calls to customers, researched billing issues, created invoices from billing histories and compiled accounts to refer to outside collection, with a record of success in managing, preparing and streamlining financial records.
Knowledge of expense coding, data entry, payment processing, and Excel.
This high-volume position requires accuracy, attention to detail, flexibility and an ability to multi-task.
Researched the aged items to the source document, which includes administrative billing and collections.
Customer Care Specialist01/2002 to 01/2006Marriott Southeastern Reservation CenterAtlanta, GA
Demonstrated effective customer service in scheduling reservations for potential clients desiring to reside at Marriott Hotels, Resorts, and Suites properties.
Appointed to assist Lead Agents and the liaison for the Orlando World Center Marriott and the Renaissance Orlando Resort as needed.
Developed relationships with clients, return guests, and contact groups to provide maximum personalized guest service.
Education
B.A: Business Administration: Finance2002Clark Atlanta UniversityAtlanta, GABusiness Administration: Finance
Skills
10-Key, administrative, allergies, attention to detail, auditing, billing, Cashier, credit, clients, customer service, data entry, Delphi, ecommerce, financial, front office, funds, general ledger, managing, Access, Excel, PowerPoint, Microsoft Word, payment processing, payroll, PeopleSoft, policies, coding, Property Management, quality, QuickBooks, safety, scheduling, tables
