banquet server resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Sociable employee skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly work areas, making concise informed decisions and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Conflict Resolution
Time Management
High-volume dining
Customer Service
Physically coordinated
Personal appearance standards
Experience
Banquet Server, 09/2020 to Current Cedco: The Mill Casino Hotel & Rv Park And Tribal One/Orca Communications – North Bend, OR,
Collaborated with host, bus person and cook to serve up food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Set up for events with up to 200 attendees, preparing serving and appetizer trays and setting tables.
Provided exceptional service to 40 customers per day at Mauka Grille Restaurant.
Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Bartender, 09/2019 to Current Mckibbon Hospitality – Kennesaw, GA,
Balanced daily registers and generated sales reports for management.
Poured wine, beer and spirits for dining room patrons.
Restocked beer and liquor on regular schedule and after special events.
Talked easily with patrons to build rapport and earn repeat business.
Met customer, business operations and server needs with minimal errors or delays.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Kept detailed inventories of bar supplies and stocked work areas.
Collected food, wine and appetizer orders from patrons.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Assistant Manager, 09/2018 to 09/2019 Nations Best – Weatherford, TX,
Planned and prepared workflow schedules, delegating tasks for front of house staff.
Delegated daily tasks to team members to optimize group productivity.
Trained new/current employees on daily operations to ensure staff is aware of basic operating procedures.
Enforced company policies and procedures to strengthen operational standards across departments.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Checked-in guests for reservation accuracy and ensure any special requests are met.
Monitored quality assurance and accuracy of food orders for patrons
Performed opening and closing duties of restaurant on time and in a timely manner.
Logged in daily/weekly sales report and verify upper management received said reports.
Record and update monthly inventory to determine re-ordering of stock.
Update upper management of any information regarding guest services or staff concerns.
Store Manager, 10/2018 to 03/2019 C-A-L Ranch – Rexburg, ID,
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw POS operations and cash management to reduce errors.
Managed inventory tracking and physical inventory counts to minimize loss.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Prioritized sanitation, safety and health standards in work areas to meet standard operation procedures.
Emailed daily reports to the main office of any and all events concerning the store, staff and customers.
Recorded monthly inventory to track store products and to maintain upkeep of supplies.
Education and Training
High School Diploma: , Expected in 05/2005 to Ketchikan High School - Ketchikan, AK, GPA: Status -
: , Expected in to University of Alaska Fairbanks - Fairbanks, AK, GPA: Status -
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