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Banquet Server Resume Example

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BANQUET SERVER
Summary

Sociable employee skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly work areas, making concise informed decisions and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills
  • Conflict Resolution
  • Time Management
  • High-volume dining
  • Customer Service
  • Physically coordinated
  • Personal appearance standards
Experience
Company Name | City, StateBanquet Server09/2020 - Current
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Set up for events with up to 200 attendees, preparing serving and appetizer trays and setting tables.
  • Provided exceptional service to 40 customers per day at Mauka Grille Restaurant.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Company Name | City, StateBartender09/2019 - Current
  • Balanced daily registers and generated sales reports for management.
  • Poured wine, beer and spirits for dining room patrons.
  • Restocked beer and liquor on regular schedule and after special events.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Kept detailed inventories of bar supplies and stocked work areas.
  • Collected food, wine and appetizer orders from patrons.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Company Name | City, StateAssistant Manager09/2018 - 09/2019
  • Planned and prepared workflow schedules, delegating tasks for front of house staff.
  • Delegated daily tasks to team members to optimize group productivity.
  • Trained new/current employees on daily operations to ensure staff is aware of basic operating procedures.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Checked-in guests for reservation accuracy and ensure any special requests are met.
  • Monitored quality assurance and accuracy of food orders for patrons
  • Performed opening and closing duties of restaurant on time and in a timely manner.
  • Logged in daily/weekly sales report and verify upper management received said reports.
  • Record and update monthly inventory to determine re-ordering of stock.
  • Update upper management of any information regarding guest services or staff concerns.
Company Name | City, StateStore Manager10/2018 - 03/2019
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw POS operations and cash management to reduce errors.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Prioritized sanitation, safety and health standards in work areas to meet standard operation procedures.
  • Emailed daily reports to the main office of any and all events concerning the store, staff and customers.
  • Recorded monthly inventory to track store products and to maintain upkeep of supplies.
Education and Training
Ketchikan High School | CityHigh School Diploma05/2005
University of Alaska Fairbanks | CitySome College (No Degree)
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Resume Overview

School Attended

  • Ketchikan High School
  • University of Alaska Fairbanks

Job Titles Held:

  • Banquet Server
  • Bartender
  • Assistant Manager
  • Store Manager

Degrees

  • High School Diploma
    Some College (No Degree)

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