08/2016 to 09/2017Baker85 Bakery and Cafe － San Jose, CAMeasured, mixed and prepped raw materials according to company specifications and recipes. Monitored cooking completion times for efficient use of ovens and other equipment. Proofed, folded and baked 60 different breads and pastries daily (totaling ~500-800 units). Maintained current knowledge of pricing, ingredients, product availability and current promotion. Maintained safe and sanitary area by checking food products' temperature and freshness. Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods. Placed dough in pans, molds and sheets; monitoring products during baking and adjusting temperatures as needed.
02/2003 to 02/2016Front of House Restaurant LeadRenaissance Grand Hotel － Saint Louis, MOAccepted payment from customers and made change as necessary. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Greeted guests and sat them at tables or in waiting areas Efficiently resolved problems or concerns to the satisfaction of all involved parties. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Developed and maintained exceptional customer service standards. Carefully prepared weekly payroll to keep up with projected revenue for the week. Counseled and disciplined staff when necessary.
