, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Reliable employee seeking. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager Ready to help team achieve company goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Management
Sanitation and Cleanliness
Recipe creation and conversion
Guest accommodations
Guest experiences
Office and staff streamlining
Marketing
Telephone etiquette
Cash Handling
Staff supervision
Recipes and menu planning
Kitchen Staff Coordination
Team Leadership
Kitchen equipment operation and maintenance
Order Accuracy
Staff Management
Food Preparation and Safety
Menu development
Cost controls
Marketing and sales
First aid knowledge
Scheduling
Work History
10/2021 to 01/2022BakerBasic American Foods | Houston, TX,
Packaged and labeled baked goods with accurate descriptions and ingredients.
Set heat and humidity temperatures for proof box.
Complied with health and safety codes to protect staff and customers.
Resolved customer concerns with positive approach and constructive strategies.
Filled out inventory and production sheets and informed head baker of stock levels.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Cleaned and maintained kitchen equipment and oven.
07/2018 to 05/2019EVS HousekeeperPacific Medical Centers | Canyon Country, CA,
Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Disposed of trash and recyclables each day to avoid waste buildup.
Stripped and refinished hard surface floors to maintain quality condition and appearance.
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
Kept building entryway glass clean and polished for professional presentation.
Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Restocked room supplies such as facial tissues for personal touch with every job.
Removed waste paper and other trash from premises to designated area.
Documented and reported necessary facility and building repairs observed.
Operated power equipment tools such as backpack vacuums and floor sweepers.
Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
Verified cleanliness and organization of storage areas and carts.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Practiced established infection control methods to reduce risks to patients, families and medical staff.
Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
Worked on cleaning team to service hotels, offices and other commercial buildings.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
10/2016 to 07/2018Kitchen ManagerTokyo Joes | Phoenix, AZ,
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Developed kitchen staff through training, disciplinary action and performance reviews.
Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Checked and tested foods to verify quality and temperature.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Verified prepared food met standards for quality and quantity before serving to customers.
Oversaw food preparation and monitored safety protocols.
05/2003 to 05/2015ManagerOptivest Properties | Santa Fe, NM,
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
Oversaw day-to-day operations of brand new,239 -room hotel with staff of 60 employees.
Offered appropriate reservation options based on expected attendees when coordinating events.
Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
Provided exceptional service and assistance to guests upon check-in.
Education
Expected in 06/1999 to to GED | Clearfield High School, Clearfield, UTGPA: Status -
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