Well rounded customer service employee with experience dealing with multiple types of customers. Upbeat with a positive attitude in the face of all kind of situation. I’ve worked for department stores such as Marcys and sears and I’ve worked in bar atmospheres. Currently I work for Munson Williams art institute taking on multiply positions in the kitchen such as baking, prep cook and dishes. While also keeping up on orders and keeping track of the students needs allergies and dietary restrictions. I open close and take care of special events.
Skills
Health and Safety Regulations Management
Opening and Closing Duties
Maintaining Sourdough Starter
Sanitation and Cleanliness
Customer safety
Customer satisfaction
Computer experience
Cash register experience
Food Trend Knowledge
Professional Telephone Manner
Solid Problem Solver
Excellent Math Skills
Recipe Adaptation
Supply Ordering
Attention to Detail
Cooking Machinery Operation
Accurate Scale Operation
Damage Identification
Health and Safety Compliance
Glaze, Icing and Topping Application
Inventory Maintenance
Equipment Cleaning
POS Systems
Cash Handling
Customer Service
Credits and Refunds
Cooperative Attitude
Cleaning and Sanitizing
Call Response and Transfer
Inventory Stocking
Work Task Prioritization
Fitting Room Oversight
Pricing and Markdowns
Customer Transactions
Employee Training
Product Location
Complaint Resolution
Problem Solving
Customer Relations
Sweeping and Mopping
Gift Wrapping
Merchandise Packaging
Feedback Acceptance
Education and Training
Thomas R Proctor High SchoolUtica, NYExpected in 06/2011High School Diploma:GPA:Status
Mohawk Valley Community CollegeUtica, NYExpected in :General StudiesGPA:Status
Experience
Concord HospitalityBaker
Latrobe, PA, 02/2019Current
Measured, mixed and prepped raw materials according to company specifications and recipes.
Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Maintained temperature, sweep and sanitation logs to document proper conditions.
Created attractive dessert trays for catering events.
Designed appealing product displays to maintain unique presentation.
Designed and implemented new bakery menu to emphasize on local produce.
Maintained clean and well-organized kitchen areas to promote efficiency.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Disinfected kitchen surfaces, equipment and tools using cleaner to sanitize.
Restocked main kitchen areas with items from shelves, coolers and freezers.
Swept, mopped and [Task] dining areas to provide diners with clean and germ-free surfaces.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Replenished stations throughout restaurant and restocked cupboards, serving areas and salad bars to meet employee and customer demands.
Restocked kitchen supplies and recorded kitchen inventory each shift.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Backed up kitchen team members during heavy work periods to maximize team coverage.
Ollie's Bargain OutletFreight Handler
Cary, NC, 05/201605/2019
Inspected and reported or repaired damaged cargo.
Verified shipping labels as orders came in.
Scanned and documented freights and assigned appropriate marking labels with identifying information.
Used boards and pallets to stack freight at designated locations.
Assisted in training new warehouse employees.
Used scanners to track parcel information, condition or receipt.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Counted inventory stock periodically, reporting totals to [Job title] for auditing.
Culled knowledge of OSHA safety standards to communicate potential hazards and issues to [Job title].
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Processed [Number] transactions per day with exceptional accuracy.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Increased sales by suggesting specific complementary items to customers.
Goodwill OmahaCashier
Fremont, NE, 04/201205/2014
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed [Number] transactions per day with exceptional accuracy.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Increased sales by suggesting specific complementary items to customers.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
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