Knowledgeable and dedicated customer service professional with extensive experience working and relating to those of different backgrounds. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Complaint resolution
Inbound and Outbound Calling
Good listening skills
Money handling abilities
POS systems expert
Creative problem solving
Multi-line phone talent
Professional telephone demeanor
88 WPM typing speed
Strategic Planning
Social media knowledge
Education
University Of PhoenixOnline, Expected in 02/2016Bachelor of Arts:English LiteratureGPA:Status
Northcentral UniversitySan Diego, CAExpected in 07/2023Master of Arts:Marriage And Family TherapyGPA:Status
Certifications
Certified in CPR/AED and First Aid
Work History
Major Food GroupBaker
New York, NY, 11/2020Current
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Replenished and rotated food items, following correct food cooling and storage procedures.
Resolved customer concerns with positive approach and constructive strategies.
Complied with all health and safety codes.
Cleaned and maintained kitchen equipment and oven.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Efficiently processed new orders, completing daily transactions with remarkable accuracy.
Gerber Collision & GlassCSR
La Habra, CA, 10/2020Current
Recommended services to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in a decrease in cancellations.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers in fast-paced environment.
Educated customers on promotions to enhance sales.
Americorps AlumsLead Literacy Tutor
City, STATE, 12/201606/2020
Worked with teachers to design lesson plans in accordance with curriculums.
Held group and individual reading discussions to assess student reading levels.
Assessed reading comprehension and vocabulary of students.
Kept detailed records of student progress and attendance.
Encouraged students to find things to read individually to increase reading interest.
Assessed literacy needs of school by reviewing student data and current curriculum.
Conducted ongoing evaluations of literacy improvement action and communicated results to teachers and administrators.
Monitored status of students requiring special attention.
Participated in training classes to improve tutoring practices and learn new tutoring techniques.
Developed student-specific tutoring plans in concert with teachers, parents, and administrators.
Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Used Microsoft Word and other software tools to create documents and other communications.
Collaborated with Resource Teacher and mentor to achieve results.
Allied Universal Security ServicesPrivate Security Person
City, STATE, 05/201805/2020
Monitored and authorized entrance and departure of over a hundred employees and visitors daily.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies as needed.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Authorized entrance papers and granted or denied entrance to building.
Reported suspicious activities and persons to law enforcement.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Permitted entry with escort for approved persons into secure locations.
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Oversaw premises, including entry and exit of up to 100 employees and visitors daily.
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