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Backwait Resume Example

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BACKWAIT
Professional Summary

Dedicated hostess and backwait with experience in busy sit-down restaurant environments. Excellent social skills developed through organizing a wait list, meeting server needs, and supporting customers from the minute they walk in the doors and until they leave. Highly confident in the ability to learn quickly and adjust to new situations.

Accomplishments
  • Collaborated with team of 30+ in the development of Mercury Theater's The Drowsy Chaperone.
  • Collaborated with team of 40+ in the development of Mercury Theater's Strange Boarders.
  • Wrote and directed a one act play for a performance of Senior Directed One Acts.
  • Was given the position of student director for Mercury Theater's 9 to 5.
  • Was voted into the position of student director for choir.
Work History
JAX Fish House & Oyster Bar - BackwaitColorado Springs, CO01/2020 - 03/2020
  • Supported needs of small restaurant wait staff who attended to specific needs of countless customers daily for seafood restaurant with social relevancy and intentionality.
  • Asked customers for feedback, solved problems, provided additional items and completed requests throughout meal.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset 13 tables repeatedly per shift, working efficiently to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
The Post Brewing Company - HostessLafayette, CO04/2019 - 08/2019
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Answered customer questions about hours, seating and other dining information.
  • Monitored seating area and checked restrooms every 30 minutes to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Managed and sent out to-go orders efficiently for multiple delivery companies and kept orders timely.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Took information about guests' party size, led to seating, and offered menus.
  • Monitored front entrance for new guests while assisting servers by serving water and discussing specials.
Take-A-Break Daycare - Childcare WorkerLafayette, CO05/2018 - 08/2018
  • Met with parents about daily activities, positive developments and issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Led activities for over 20 children ages 1 to 6.
  • Taught children to organize toys, wash hands and complete different art activities with leading by example.
  • Offered top-notch care to 10+ children at once, ranging in age from 1 to 6.
  • Managed safety and security of all children under care.
Hobbies

My hobbies include drawing and painting, writing poetry and plays, acting and directing shows for theater, singing in choir, and travelling. I also find myself enjoying school, and I work hard to excel in my studies to the best of my ability. I have spent 8 years singing in choirs and two years performing in theater. I have competed in slam poetry competitions and have placed in several. I auditioned for the National Thespian Convention and got invited to perform at said convention.

Goals

My goal is that I can graduate with a Bachelor's degree in psychology from UCCS by 2023, and then go for a Master's degree, and eventually a Doctorate. I want to work hard to help people find comfort when they are struggling with their mental health.

I am also working towards a minor in theater, and will hopefully use that to get my name recognized so I can become a successfully published playwright.

Skills
  • Guest seating arrangements
  • Cash handling
  • To-go order preparation
  • Menu presentation
  • Food running
  • Activities planning
  • Group leadership
  • Cleaning requirements
  • Project organization
  • Dining area maintenance
  • Food station setup
  • Order accuracy
  • Menu memorization
  • High-volume dining
  • Safety awareness
  • Childcare
  • Child Supervision
Education
Expected in 05/2023University of Colorado At Colorado SpringsColorado Springs, COBachelor of Science: Psychology
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Resume Overview

Companies Worked For:

  • JAX Fish House & Oyster Bar
  • The Post Brewing Company
  • Take-A-Break Daycare

School Attended

  • University of Colorado At Colorado Springs

Job Titles Held:

  • Backwait
  • Hostess
  • Childcare Worker

Degrees

  • Bachelor of Science : Psychology