Personable and dedicated Customer Service Representative with extensive experience in Automotive industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Stockroom procedures
Report creation
Data evaluation
Microsoft Office expertise
Store maintenance
Call center experience
Direct sales
Freight operations
Quality control
High-energy attitude
Office equipment proficiency
Technologically savvy
Project management abilities
Shipping and receiving understanding
Automotive regulations knowledge
Schedule mastery
Experience
09/2018 to Current
Automotive Service WriterEd Napleton Automotive Group – Lake Park, FL,
Researched vehicle maintenance history to determine maintenance needs.
Provided time and cost estimates for proposed service to gain customer authorization.
Documented service information in system within client profiles and updated repair status.
Courteously greeted customers and assisted with initiating service requests.
Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
Observed and managed repair time to accelerate return of vehicle to customer.
Called customers to schedule vehicle inspections, recall work and preventive maintenance.
Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
Scheduled repair work by assigning tasks to mechanics based on skills and availability.
Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
Managed accurate and adequate cash stock and inventory balances.
Delivered service and support to each customer, paving way for future business opportunities.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
10/2016 to 04/2018
US Army Linguist (Turkish) OCONUSMission Essential Personnel – City, STATE,
Interpreted statements made by participants during interviews, meetings and conferences by using various methods to preserve original intent, meaning and emphasis.
Communicated and coordinated with local security and political leaders to secure governance, reconstruction and stabilization matters.
Determined credibility, value and relevancy of information from various data sources to produce timely reports.
Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
Performed quality control for translations for accuracy and readability.
Performed analysis and derived information.
Segmented audio and video files into individual speaks and identified areas of embedded foreign language.
Coordinated security clearances and procured supplies and materials to maximize training opportunities.
Sat in on meetings to provide members with oral translations of conversations and information.
11/2014 to 10/2016
US Army Linguist (Turkish) OCONUSGlobal Linguist Solutions LLC – City, STATE,
Interpreted statements made by participants during interviews, meetings and conferences by using various methods to preserve original intent, meaning and emphasis.
Communicated and coordinated with local security and political leaders to secure governance, reconstruction and stabilization matters.
Determined credibility, value and relevancy of information from various data sources to produce timely reports.
Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
Performed quality control for translations for accuracy and readability.
Segmented audio and video files into individual speaks and identified areas of embedded foreign language.
Wrote and submitted proposals to government to obtain necessary funding to carry out research and experiments.
Education and Training
Expected in 12/2014
Certificate: Combat Safety US Army - FT Bliss, GPA:
Expected in 11/2002
Illinois Law Enforcement Degree: Law Enforcement Lincoln Land Collage - Sprinfield Illinois , GPA:
Expected in 06/1994
Associate of Applied Science: Fire Service Parkland College - Champaign, IL GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
