automotive service writer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Warranty processing
  • Status reports maintenance
  • Cost estimates
  • Client communication
  • Staff education and training
  • Professional telephone demeanor
Work History
06/2006 to Current
Automotive Service Writer Ed Napleton Automotive Group Oaklawn, IL,
  • Answered service department phone and responded promptly to questions and messages.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Used ALL DATA computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Provided daily job status reports to promote quick and accurate service.
06/2003 to 05/2006
Automotive Sales Consultant Autonation, Inc. Denver, CO,
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Qualified and followed-up on potential new customer leads.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Demonstrated vehicles and features, and conduct test drives.
  • Responded to customer enquiries via telephone and email.
  • Made car recommendations based on preferences and outlined benefits of each car option.
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Demonstrated vehicle features and conducted test drives.
  • Prepared purchased vehicles and completed final delivery checks.
  • Demonstrated car technology options and available amenities and upgrades for each model.
09/1986 to 04/2003
Operations Manager Papa John's Belmont, NC,
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Spearheaded department training for appraisals of new components.
  • Investigated and resolved departmental non-conformances.
Expected in 06/1976
High School Diploma:
  • Graduated with 3.3 GPA
  • Graduated in Top 16% of Class
  • Majored in Vocational Education

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School Attended


Job Titles Held:

  • Automotive Service Writer
  • Automotive Sales Consultant
  • Operations Manager


  • High School Diploma

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