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Professional Automotive Service Writer with 8 years of experience working at dealership repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models.
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- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
- Implemented routine scheduled maintenance programs for established customers.
- Answered service department phone and responded promptly to questions and messages.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales [Number]%.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Provided quotes and promoted products for various insurance products, including building, contents and vehicle insurance.
- Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction [Number]%.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Maintained high standards of customer service by building relationships with clients.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Provided detailed information about company insurance products.
- Worked in high-volume, competitive sales environment.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Upsold additional products and services after identifying customer needs and requirements.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Obtained underwriting approval by completing application for coverage.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
Middlesex County Vocational School Piscataway - Piscataway, NJ
- Relevant Coursework Completed: AUTOMOTIVE REPAIR
PREPARES ALL FINAL ESTIMATES OF REPAIR FOR CUSTOMER FLEET VEHICLES. NEGOTIATES ALL ESTIMATES, OBTAINS AND PROCESSES ALL PAYMENTS AND PURCHASE ORDERS THROUGH VARIOUS FLEET MAINTENANCE CARRIERS OF CUSTOMER FLEET VEHICLES THROUGH ARI PARTNER CONNECT, ELEMENT AUTO INTEGRATE, DONLAN, FLEETNET AMERICA,LEASE PLAN, WHEELS, RYDER, PENSKE FLEET MANAGEMENT AND ENTERPRISE RISK MANAGEMENT SYSTEMS.
APPLICANT IS ALSO FAMILIAR WITH ALL AUTO AND LIGHT, MEDIUM AND HEAVY DUTY TRACTOR AND TRAILER PARTS SYSTEMS INCLUDED AND NOT LIMETED TO ENGINES, TRANSMISSIONS, BRAKE SYSTEMS AND ALL STEERING & SUSPENSION COMPONENTS, DPF & SCR SYSTEMS.
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School Attended
- Middlesex County Vocational School Piscataway
Job Titles Held:
- Automotive Service Writer
- Insurance Advisor
- Insurance Producer
Degrees
- High School Diploma
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