- Strong team player with great sense of urgency, prioritization, work ethic and initiative to go above and beyond my job description to attain top employee performance and customer satisfaction.
- Motivated salesperson with 11 years in automotive consulting. Proven track record in exceeding customer satisfaction with a background in interpersonal communication skills, car repair familiarity, and attention to detail.
- Energetic and reliable service advisor well-trained and excelling in customer service. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.
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- Provided time and cost estimates for proposed service to gain customer authorization.
- Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
- Researched vehicle maintenance history to determine maintenance needs.
- Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Cross-trained as technician and service writer positions in order to provide skilled back-up for both teams in the service department.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Contributed to business growth by confirming customer satisfaction with service and quality.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
Dispatched drivers to meet daily delivery needs for dealership customers.
Achieved high sales percentage with consultative, value-focused customer service approach.
Worked with external extended warranty representatives to provide estimates and receive authorization for repairs.
Filed and submitted claims to Chrysler, Jeep, Dodge, Ram for warranty repairs and recalls.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Chrysler service and product Master Certified 2014-2018.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Dispatched drivers to meet daily delivery needs for dealership customers.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Worked with external extended warranty representatives to provide estimates and receive authorization for repairs.
- Filed and submitted claims to Chrysler, Jeep, Dodge, Ram for warranty repairs and recalls.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Chrysler service and product Master Certified 2014-2018.
- Communicate between technicians and customers about any service needs.
- Provide customers with estimates for repairs and inform them of any additional maintenance or potential problems found.
- Ordered and received all parts, chemicals, tools etc and logged into inventory.
- Submit claims to extended warranty companies with highly detailed estimates to receive authorization for repair.
- File all warranty claims on repairs, tools, parts etc in order to receive payment.
- Monitored employee performance in order maintain high productivity and keep repair time down to a minimum.
- Provide excellent customer service in order to create customer rapport and company advocacy.
- Filed and submitted claims for repair to insurance companies while providing detail estimates for required for job.
- Oversaw service department budget and informed owner of discrepancies.
- Answered phone calls to make appointments or answer any questions a customer may have.
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Resume Overview
School Attended
- Universal Technical Institute of Illinois
- Southern Illinois University Edwardsville
- Triad High School, Jessica, IL.
Job Titles Held:
- Automotive Service Writer
- Service Advisor
- Service Advisor
- Service Manager
Degrees
- ASE Certification
- Some College (No Degree)
- High School Diploma
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