Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Contributed to business growth by confirming customer satisfaction with service and quality.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
Dispatched drivers to meet daily delivery needs for dealership customers.
Achieved high sales percentage with consultative, value-focused customer service approach.
Worked with external extended warranty representatives to provide estimates and receive authorization for repairs.
Filed and submitted claims to Chrysler, Jeep, Dodge, Ram for warranty repairs and recalls.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Chrysler service and product Master Certified 2014-2018.
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