Automotive Service Writer Resume Example

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Contributed to business growth by confirming customer satisfaction with service and quality.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
Dispatched drivers to meet daily delivery needs for dealership customers.
Achieved high sales percentage with consultative, value-focused customer service approach.
Worked with external extended warranty representatives to provide estimates and receive authorization for repairs.
Filed and submitted claims to Chrysler, Jeep, Dodge, Ram for warranty repairs and recalls.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Chrysler service and product Master Certified 2014-2018.

• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Dispatched drivers to meet daily delivery needs for dealership customers.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Worked with external extended warranty representatives to provide estimates and receive authorization for repairs.
• Filed and submitted claims to Chrysler, Jeep, Dodge, Ram for warranty repairs and recalls.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Chrysler service and product Master Certified 2014-2018.

• Communicate between technicians and customers about any service needs.
• Provide customers with estimates for repairs and inform them of any additional maintenance or potential problems found.
• Ordered and received all parts, chemicals, tools etc and logged into inventory.
• Submit claims to extended warranty companies with highly detailed estimates to receive authorization for repair.
• File all warranty claims on repairs, tools, parts etc in order to receive payment.
• Monitored employee performance in order maintain high productivity and keep repair time down to a minimum.
• Provide excellent customer service in order to create customer rapport and company advocacy.
• Filed and submitted claims for repair to insurance companies while providing detail estimates for required for job.
• Oversaw service department budget and informed owner of discrepancies.
• Answered phone calls to make appointments or answer any questions a customer may have.