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Automotive Service Writer Resume Example

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AUTOMOTIVE SERVICE WRITER
Summary

Energetic and reliable Service Writer and Upper Bay Technician well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Technologically-savvy Service Writer and Upper Bay Technition with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Skills
  • Cross-functional collaboration
  • Customer relations
  • High-energy attitude
  • Technologically savvy
  • Active listening
  • Report generation
  • Communicating with clients
  • Coordinating schedules
  • Maintaining status reports
  • Client communication
  • Warranty processing
Experience
Automotive Service Writer | 05/2020 to CurrentCompany Name - City, State
  • Documented service information in system within client profiles and updated repair status.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
  • Researched vehicle maintenance history to determine maintenance needs.
  • Presented accurate estimates to inform customers of all service charges and expectations.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
Resident Director | 07/2018 to 05/2020Company Name - City, State
  • Set housing assignments and managed requests for adjustments.
  • Assisted residential living environments against compliance standards and safety requirements.
  • Oversaw a 6-person team handling 172 residents living in Simpson Hall.
  • Developed leadership and professional improvement activities for team members.
  • Performed quality checks on facilities and staff members.
  • Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
  • Advised and referred students to appropriate resources in personal, social and academic matters.
  • Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from all cultures.
  • Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
  • Developed and deepened relationships with residents and fellow staff.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Led campus tours, new resident orientation and ongoing educational sessions.
Resident Assistant | 08/2017 to 05/2018Company Name - City, State
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Participated in meetings and training, including person and group development.
  • Assisted with resolving student conflicts and disputes.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Maintained student safety by verifying all campus rules are followed.
  • Served as positive role model for diverse group of individuals.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Motivated students to become involved on campus.
  • Advised and referred students to appropriate resources in personal, social and academic matters.
  • Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights.
  • Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
Cashier | 05/2016 to 08/2016Company Name - City, State
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
Northwest College - - City,State | | Associate of Applied ScienceCriminal Justice, 05/2020
Northwest College - - City,State | | Associate of ArtsSpanish, 05/2020
University Of Wyoming - - City,State | | Bachelor of ScienceCriminal Justice, Expected in 12/2021
Activities and Honors
  • Member, Alumni Association Phi Theta Kappa Honor Society
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Resume Overview

School Attended

  • Northwest College
  • University Of Wyoming

Job Titles Held:

  • Automotive Service Writer
  • Resident Director
  • Resident Assistant
  • Cashier

Degrees

  • Northwest College - City , State | Associate of Applied Science
    Northwest College - City , State | Associate of Arts
    University Of Wyoming - City , State | Bachelor of Science

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