Automotive Service Writer resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Manage customer needs. Focused on serving with speedy, knowledgeable support. Excellent interpersonal, communication and multitasking abilities. Hardworking and accustomed to fast-paced environments. Quickly and effectively. Outgoing with years of experience in customer service. Skilled at closing sales, answering questions quickly and professionally.

  • Schedules coordination
  • Warranty processing
  • Client communication
  • Status reports maintenance
  • Communicating with clients
  • Customer relations
  • High-energy attitude
  • Microsoft Office expertise
  • Product organization
  • Direct sales
Automotive Service Writer, 01/2019 - 04/2019
Autosource Motors Boise, ID,
  • Courteously greeted customers and assisted with initiating service requests.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Created service order requests by documenting customer complaints and repair needs in work orders.
  • Documented service information in system within client profiles and updated repair status.
  • Researched vehicle maintenance history to determine maintenance needs.
  • Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
  • Called customers to schedule vehicle inspections, recall work and preventive maintenance.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Supported timely and accurate service by producing job daily status reports.
General Labor Worker, 07/2017 - 01/2019
Tyson Foods Holdenville, OK,
  • Assisted team members with maintaining orderly and clean workspaces.
  • Worked under direct supervision to handle and maintain flow of materials and products in manufacturing areas.
  • Lifted, sorted and stacked parts weighing as much as 50 pounds.
  • Operated both motorized and non-motorized material handling equipment safely to move heavy pallets.
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Adhered to standard operating procedures and complied with safety and quality processes.
  • Opened boxes of merchandise and materials and restocked designated areas.
Customer Service Representative, 01/2013 - 09/2014
Advanced Drainage Systems Shippenville, PA,
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Hotel Front Desk Receptionist, 07/2012 - 12/2012
The Morning Star Company Gustine, CA,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost local tourism.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Monitored reservations to track incoming parties and special events.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Education and Training
GED: , Expected in 05/2017
Chaffy High School - Ontario, CA,

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Resume Overview

School Attended

  • Chaffy High School

Job Titles Held:

  • Automotive Service Writer
  • General Labor Worker
  • Customer Service Representative
  • Hotel Front Desk Receptionist


  • GED

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