Automotive Service Writer resume example with 3+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Manage customer needs. Focused on serving with speedy, knowledgeable support. Excellent interpersonal, communication and multitasking abilities. Hardworking and accustomed to fast-paced environments. Quickly and effectively. Outgoing with years of experience in customer service. Skilled at closing sales, answering questions quickly and professionally.
Skills
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Experience
Automotive Service Writer, 01/2019 - 04/2019
Autosource Motors – Boise, ID,
Autosource Motors – Boise, ID,
- Courteously greeted customers and assisted with initiating service requests.
- Provided time and cost estimates for proposed service to gain customer authorization.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Documented service information in system within client profiles and updated repair status.
- Researched vehicle maintenance history to determine maintenance needs.
- Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
- Called customers to schedule vehicle inspections, recall work and preventive maintenance.
- Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
- Presented accurate estimates to inform customers of service charges and expectations.
- Conferred with customers to understand service needs and write up accurate orders.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Supported timely and accurate service by producing job daily status reports.
General Labor Worker, 07/2017 - 01/2019
Tyson Foods – Holdenville, OK,
Tyson Foods – Holdenville, OK,
- Assisted team members with maintaining orderly and clean workspaces.
- Worked under direct supervision to handle and maintain flow of materials and products in manufacturing areas.
- Lifted, sorted and stacked parts weighing as much as 50 pounds.
- Operated both motorized and non-motorized material handling equipment safely to move heavy pallets.
- Motivated and supported field workers completing work to increase work quality and team productivity.
- Adhered to standard operating procedures and complied with safety and quality processes.
- Opened boxes of merchandise and materials and restocked designated areas.
Customer Service Representative, 01/2013 - 09/2014
Advanced Drainage Systems – Shippenville, PA,
Advanced Drainage Systems – Shippenville, PA,
- Educated customers on special pricing opportunities and company offerings.
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Recommended optimal merchandise based on customer needs and desires.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Hotel Front Desk Receptionist, 07/2012 - 12/2012
The Morning Star Company – Gustine, CA,
The Morning Star Company – Gustine, CA,
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Facilitated front desk operations for busy high-volume hotel.
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost local tourism.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Monitored reservations to track incoming parties and special events.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Education and Training
GED: , Expected in 05/2017
Chaffy High School - Ontario, CA,
Chaffy High School - Ontario, CA,
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Resume Overview
School Attended
- Chaffy High School
Job Titles Held:
- Automotive Service Writer
- General Labor Worker
- Customer Service Representative
- Hotel Front Desk Receptionist
Degrees
- GED
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