automotive service writer resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Seasoned Small Business Owner with 2 years of experience in operations management, business strategy and financial management.

  • Client Communication
  • Problem Solving
  • Relationship Building
  • On TIme
  • Trust Worthy
  • Go the Extra Mile
  • All in and have a drive for success
  • Team Building
  • Customer Service
  • Computer Skills
  • Team Management
  • Work Ethic
  • Basic Math
  • Microsoft Office
  • Friendly, Positive Attitude
  • Organizational Skills
  • Active Listening
  • MS Office
  • Training & Development
  • Conflict Resolution
  • PPE Use
  • Collecting Vital Signs
  • Valid [State] Driver's License
Automotive Service Writer, 03/2022 - Current
Autosource Motors Draper, UT,
  • Courteously greeted customers and assisted with initiating service requests.
  • Created service order requests by documenting customer complaints and repair needs in work orders.
  • Researched vehicle maintenance history to determine maintenance needs.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Provided job estimates by conducting research and contacting vendors.
  • Called customers to schedule vehicle inspections, recall work and preventive maintenance.
Owner/Operator, 03/2022 - Current
Lineage Logistics Leavenworth, KS,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Mowed and edged grass to trim lawn and removed cut grass using gas-powered leaf blower.
  • Loaded and unloaded equipment from trailers and trucks.
  • Completed seasonal spring and fall cleanup by removing leaves and cleaning gutters.
  • Used proper gear and safety behaviors to minimize injury risk.
  • Cut yards into patterned diagonals to match customers' requests.
  • Secured mowers, trimmers and other equipment onto trailer to prevent damage.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Kept records for production, inventory, income and expenses.
Sugar Beat Driver, 08/2021 - Current
Plascore, Inc. Zeeland, MI,
  • Loaded, balanced and secured product to safely transport goods.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Retained valid proof of insurance and registration in vehicles.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Sales Service Specialist, 09/2021 - 03/2022
Papa John's Dallas, TX,
  • Promoted and sold [Type] products and services directly to [Type] customers.
  • Coordinated sales efforts with team members and departments such as customer service and production to orchestrate successful strategies.
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
General Manager, 04/2018 - 11/2020
Taco Johns City, STATE,
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Tracked monthly sales to generate reports for business development planning.
  • Trained employees on company procedures and worksite safety.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
Education and Training
High School Diploma: , Expected in 07/2010
Penn Foster Career School - Scranton, PA
Status -
English :
Negotiated :

Accomplished Business owner found success in first year despite drought like summer...

Attained my Certified Nursing Assistant training and enjoyed helping the Elderly for 5 Years

Activities and Honors

Basketball, Football, and hockey. I also live and breath Racing dirt racing year around. I love the great outdoors camping, fishing and hunting. Most of all love spending time with my Family which includes my three boys.

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Resume Overview

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Automotive Service Writer
  • Owner/Operator
  • Sugar Beat Driver
  • Sales Service Specialist
  • General Manager


  • High School Diploma

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