LiveCareer-Resume

automotive service writer office manager resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

I’m a fast learner and willing to learn. I love working with new people and learning new things.

Skills
  • Service Records
  • Supply Requisition
  • Work Estimation
  • Reading Comprehension
  • Job Prioritizing
  • Automotive Knowledge
  • Schedule Preparation
  • Billing and Accounting Support
  • Customer Relations
  • POS Inventory System Operation
  • Inventory Control Processes
  • Word Processing
  • Mathematical Calculations
  • Service-Orientation
  • Computer skills ( word, excel, outlook, email, and social media)
Education
HGTC , Expected in AS Sports med : - GPA :
ADULT ED EDADULT EDADULT, Myrtle Beach, SC Expected in High School Diploma : - GPA : GPA: 4
Hgtc Myrtle Beach, SC, Expected in 08/2015 Medical Terminology : - GPA :
Hgtc Myrtle Beach, SC, Expected in 08/2012 Certified Vet Assistant : - GPA :
Work History
Ed Napleton Automotive Group - Automotive Service Writer/ Office Manager
Ellwood City, PA, 04/2021 - 08/2022
  • increase in productivity in fixed operations, parts and service department.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Organized ongoing maintenance schedules to boost system performance.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored product quality and communicated necessary improvements to mechanics
  • Order parts
  • Phone and computer skills
  • Account payable
  • Handle payment
  • Customer service
  • Dispatch tow trucks
Right At Home - Automotive Service Writer
Mount Prospect, IL, 07/2020 - 04/2021
  • Welcome guest
  • Reviewed accounts and charges with guests during check out process
  • Date-stamped, sorted and racked incoming mail and messages
  • Verified customers' credit and established how customer will pay for accommodation
  • Computed bills, collect payments and make change for guests
  • Customer service
  • Call customers when clothes are ready for pickup
  • Customer service
  • Order car parts
  • Interact with customers and technicians
  • Answer phones
  • Handle payment from customers and parts
  • Key holder
  • Accounts payable
  • Payroll
  • Tow bills
  • Make tickets
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Analyzed and collected customer information to prepare product or service reports
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Conferred with customers by telephone or in-person to provide product or service information
  • Met deadlines while maintaining high-quality deliverables.
  • Customer service, check in and out customers, handle payment, help mechanics when needed, phone skills, make service tickets, pull in and out cars, pick up parts, drop off/ pick up customers, clean, take inventory
  • Determined charges for services requested and arranged for billing
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Analyzed and collected customer information to prepare product or service reports
  • Referred unresolved customer grievances to designated departments for further investigation.
Lake Region Healthcare Corp. - Sales and Marketing Manager
Fergus Falls, MN, 09/2019 - 04/2020
  • Processed customer adjustments to maintain financial accounts
  • Conferred with customers by telephone or in-person to provide product or service information
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
  • Recommended improvements in products, services or billing methods to prevent future problems
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
  • Performed routine and scheduled maintenance services.
  • Developed departmental objectives, budgets, policies, procedures and strategies
  • Experienced with social media and communications platforms
  • Met deadlines while maintaining high-quality deliverables.
  • Supervised floor sales
  • Sold home improvement
  • Identified sales opportunities and acted on leads
  • Scheduled appointments with clients
  • Confirmed emails, phone numbers, and contact information
  • Managed customer escalations
  • Provided outstanding customer service
  • Made Schedule
  • Made sure sales goals were met
  • Managed payroll and customer payment
  • Measured and monitored performance of marketing campaigns and deliverables, adjusting to deliver stated objectives and outcomes
  • Planned and implemented digital media campaigns, supporting lead generation and brand reputation initiatives
  • Shared marketing information and strategy with sales team
  • Identified and assembled marketing information, maintaining research database
  • Studied economic indicators and tracked changes in supply and demand, contributing to marketing strategy
  • Developed and implemented strategic plans to include budget considerations, site goals, and forecasts for appropriate activities.
Applebees - Server
City, STATE, 01/2016 - 09/2019
  • Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities
  • Greet guests and attend to their dining needs
  • Very experienced using a multi-screen POS system for accurate order entry and tracking
  • Assessed guest demeanor and identified negative behavior, addressing with manager
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Greeted and accommodated guests, building positive experience from first interaction
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
  • Delivered customer checks and securely processed credit card or cash payments
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Jotted down customer orders and promptly delivered food and drinks
  • Memorized menu to help diners make informed meal choices
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning
  • Presented menus to answer questions about items and make recommendations.
Additional Information
  • requestReferences available upon requestReferences available upon requestReferences available upon request

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Resume Overview

School Attended

  • HGTC
  • ADULT ED
  • Hgtc
  • Hgtc

Job Titles Held:

  • Automotive Service Writer/ Office Manager
  • Automotive Service Writer
  • Sales and Marketing Manager
  • Server

Degrees

  • AS Sports med
  • High School Diploma
  • Medical Terminology
  • Certified Vet Assistant

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