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Automotive Service Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished and dynamic professional, consistently recognized for developing effective processes and directing logistics,program and management analyst functions. Demonstrated proficiency at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of material and resources. Equipped with dynamic leadership and analytical skills, with the ability to independently multitask, plan and direct demanding operations and complex schedules. Remarkable attention-to-detail skills with the unique ability to coordinate multifaceted activities determine and analyze problems and implement corrective actions. Solid track record of consistently meeting assigned goals and objectives through self-discipline, perseverance and motivation. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients as well as working on own initiative. Seasoned Service Manager bringing demonstrated safety management and performance optimization skills.

Accomplishments
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Skills
  • Responsible
  • Interpersonal Communication
  • Adaptability
  • Organization and Time management
  • Analytical skills
  • Multitasking abilities
  • Conflict resolution
  • Logistics Management
  • Staff Training
  • Inventory
  • Material Control
  • Procurement Management
  • Procurement
  • Quality and Cost Control
  • Scheduling
  • Customer Services
Work History
01/2021 to Current Automotive Service Manager J.D. Byrider | Reading, PA,
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Organized ongoing maintenance schedules to boost system performance.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Achieved 80% increase in productivity in fixed operations, parts and service department.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Analyzed account information to improve and optimize customer relations.
  • Managed efficient teams of up to 10 employees.
  • Monitored product quality and communicated necessary improvements across all levels of management
  • Follow all safety guidelines and report unsafe conditions to supervisor.
  • Responsible for creation, communication of Procurement related reporting
  • Development of supply chain related analysis to assist in improved contract compliance and lowering of supply costs.
  • Ensures requests are processed in timely and accurate manner ensuring all terms of Purchase agreements are met by vendors.
  • Assist Internal Customers to insure inventory levels compare favorably with ordering and receiving levels. Strives to keep inventory levels at a minimum.
  • Monitors purchasing computer system to assure efficiency and data integrity.
  • Insures system is being utilized according to system and hospital procedures. Insures purchasing information is up- dated daily - pricing, unit of purchase, vendor order number
07/2019 to Current Retail Sales Associate Viejas Enterprises | Alpine, CA,
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used Point Of Sales system to process sales, returns, online orders and gift card activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
05/2014 to 07/2019 Sales Floor Associate Dollar Tree | Mcallen, TX,
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Expected in 09/2022 Bachelor of Arts | Business Administration And Management Strayer University, Washington, DC, GPA:

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Resume Overview

School Attended
  • Strayer University
Job Titles Held:
  • Automotive Service Manager
  • Retail Sales Associate
  • Sales Floor Associate
Degrees
  • Bachelor of Arts