automotive service manager resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Goal-driven Service Manager offering over 5 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Communicative and team player oriented with skills in coaching and task delegation. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Committed to driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best.

  • Managing Operations and Efficiency
  • Complex Problem Solving
  • Professional and Courteous
  • Customer Relationship Management
  • Budget Management
  • Documentation and Reporting
  • Technical Proficiency
  • Problem Resolution
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Recruitment and Hiring
  • Inter-Department Collaboration
  • Team Supervision - Teamwork and Collaboration
  • Performance Tracking and Evaluation
  • Small to Heavy equipment operations
  • Management and Servicing of Small to Heavy Equipment
  • Land Stewardship Skills - Planting to Harvesting to Managing
  • Facility Cleaning
  • Safety practices
01/2018 to Current
Automotive Service Manager Colony Tire Corporation New Bern, NC,
  • Produced thorough, accurate and timely reports of project activities. Proposed or approved modifications to project plans.
  • Implemented processes to improve customer satisfaction and retention. Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed sales strategies to successfully increase per-customer revenue by as much as 50%.
  • Delegated work to staff, setting priorities and goals.
  • Monitored worker skills and training to correctly delegate assignments for maximum performance.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Assigned and scheduled work of auto service staff handling 15+ vehicles per day. Many times being booked out 3 months.
  • Analyzed business performance data and forecasted business results for upper management.
01/2013 to 02/2018
Certified Crane Operator S.T. Wooten Corporation Newport, NC,
  • Determined crane's load chart and rigging weight to calculate net capacity of every possible configuration.
  • Maintained accurate crane operator log books detailing seat time, jobs, locations, cranes used and daily hours.
  • Adhered to OSHA safety standards and precautions including weight capacity, tag lines and ground stability.
  • Promoted worksite safety by identifying hazards and reporting or correcting immediately.
  • Read and interpreted blueprints to ensure proper placement of materials.
  • Completed assigned tasks accurately and within deadlines to meet site manager's specifications.
  • Followed related safety regulations, contract requirements, company policies and operating procedures.
  • Directed work crews for correct placement of blocking and outrigging under cranes.
  • Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage.
  • Observed and followed signals of those from individuals directing moving and positioning of loads.
  • Verified daily schedules and instructions with project manager prior to beginning work on project.
  • Monitored cables and grappling devices for wear and replaced cables according to preventive maintenance schedule.
01/1982 to 05/1990
Farm /Ranch Foreman Family Business City, STATE,
  • Worked side by side with Father to determine farm/ranch needs.
  • Monitored weather conditions and adjusted strategies accordingly to avoid losses.
  • Planned harvest and planting schedules.
  • Sprayed fertilizer or pesticide solutions to control insects, fungus and weed growth.
  • Managed ranch schedules for livestock, special events and crops.
  • Used recognized breeding practices to direct breeding or raising of stock.
  • Loaded agricultural products into trucks to deliver fresh products to market or storage facilities.
  • Gathered and documented information about stock growth, production activities and environmental readings to make accurate plans and operational decisions.
  • Observed and listened to machinery operation to detect equipment malfunctions.
  • Followed safety protocols when operating tools and equipment.
  • Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
Education and Training
Expected in 05/1990
High School Diploma:
Hobson High School - Hobson, MT
  • CDL Class A Driver License with Triples/Doubles Endorsement

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Resume Overview

School Attended

  • Hobson High School

Job Titles Held:

  • Automotive Service Manager
  • Certified Crane Operator
  • Farm /Ranch Foreman


  • High School Diploma

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