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automotive service manager resume example with 7+ years of experience

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Jessica Jessicason
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Personnel Skill Assessments
  • Service Records
  • Tool and Equipment Maintenance
  • Schedule Preparation
  • Repair Requirements Determination
  • Accident and Injury Investigation
  • Operational Procedures
  • Specification Interpretation
  • Standards Conformance
  • Supply Requisition
  • Tool and Parts Inventory Oversight
  • Automotive Knowledge
  • Skilled Maintenance and Repair
  • Employee Safety Training
  • Employee Relationships
  • Worker Training
  • Visual Inspections
  • Job Prioritizing
  • Safety Policies and Procedures
  • PPE Gear Requirements
  • Employee Performance Evaluations
  • Standard Operating Procedures Maintenance
  • Inventory Control Processes
  • Consultative Sales Approach
  • Analytical and Critical Thinking
  • Adaptability and Flexibility
  • Conflict Resolution Tactics
  • Vehicle and Equipment Operation
Work History
04/2001 to 08/2003 Automotive Service Manager Colony Tire Corporation | Summerville, SC,
  • Increased part shipment ratings by 15% through effective management of recall projects.
  • Achieved 18% increase in productivity in fixed operations, parts and service department.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Assessed employee work and improved performance with watch and teach approaches.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Hired and trained new sales force workers to improve efficiency of department and cultivate productive work atmosphere.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
03/2000 to 09/2001 Automotive Service Manager Colony Tire Corporation | Lynchburg, VA,
  • Increased part shipment ratings by 15% through effective management of recall projects.
  • Achieved 10% increase in productivity in fixed operations, parts and service department.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Assessed employee work and improved performance with watch and learn approaches.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Analyzed account information to improve and optimize customer relations, resulting in higher sales.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
04/1996 to 03/2000 Tire Changer Avis Budget Group | Fort Myers Beach, FL,
  • Dismounted, mounted and repaired tires according to manufacturer specifications.
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Maintained and managed tire and hardware inventory with weekly stock assessments.
  • Evaluated fluid levels, battery functioning and vehicle leaks.
  • Checked, installed and repaired brake system components such as rotors, pads and drums.
  • Repaired punctures by locating leaks, removing embedded objects and patching holes.
  • Assisted team by keeping shop tidy, clean and free of safety hazards.
  • Used shop machinery to balance tires and align vehicles for optimal performance.
  • Helped mechanics with general maintenance work such as battery and oil changes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Expected in 09/2012 to to | Business Management Lake Land College, Mattoon, IL GPA:

Assisted fellow students with difficult sections of the curriculum while finishing my own coursework.

  • Honor Roll Summer 2012
  • Dean's List Spring 2012
Expected in 05/2009 to to | Advanced Automotive Technology Lake Land College, Mattoon, IL GPA:

I was the teachers assistant throughout the advanced vocational curriculum. I assisted in helping the other students with course work and hands on training.

  • Dean's List Winter 2008
  • Honor Roll Spring 2009
Expected in 09/2008 to to | Basic Automotive Technology Lake Land College, Mattoon, IL, GPA:

I was in charge of the tool room while taking this vocational degree and I was also the teachers assistant, assisting with helping the other students.

Expected in 06/1987 to to High School Diploma | Paris High School, Paris, IL, GPA:

Started my love for auto mechanics and repairing anything mechanical while taking two years of auto mechanics in high school.

Accomplishments

Finished my courses at Lake Land College graduating with honors as Summa Cum Laude with a 3.94 gpa

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Resume Overview

School Attended

  • Lake Land College
  • Lake Land College
  • Lake Land College
  • Paris High School

Job Titles Held:

  • Automotive Service Manager
  • Automotive Service Manager
  • Tire Changer

Degrees

  • High School Diploma

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