LiveCareer-Resume

automotive service manager resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Results-driven Automotive Service Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Decisive in implementing new strategies and enforcing optimal policies for service program.

Experienced service manager offering proven safety record, performance-oriented nature and strong history of accomplishment in 10 environments. Skillfully train and mentor team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.

Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.

Skills
  • Personnel Management
  • Personnel Skill Assessments
  • Worker Training
  • Schedule Preparation
  • Repair Requirements Determination
  • Vendor Relations
  • Corrective Action Implementation
  • Tool and Parts Inventory Oversight
  • Tools and Equipment Maintenance
  • Skilled Maintenance and Repair
  • Work Estimation
  • Performance Evaluations
  • Team Collaboration
  • Hand and Power Tool Operation
  • Employee Safety Training
  • Heavy Lifting
  • Customer Relations
  • Documentation and Recordkeeping
  • Time Management
  • Employee Motivation
  • Vehicle and Equipment Operation
  • Stress Tolerance
Education and Training
El Dorado High School Placerville, CA Expected in 06/2007 High School Diploma : - GPA :
Experience
Ntb - Automotive Service Manager
Warrenton, VA, 01/2021 - Current
  • Assigned and scheduled work of auto service staff handling [Number]+ vehicles per day.
  • Hired and trained team to maintain and repair [Type] vehicles.
  • Developed sales strategies to successfully increase per-customer revenue by as much as [Number]%.
  • Monitored worker skills and training to correctly delegate assignments for maximum performance.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill gaps.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Worked with [Type] tools to alleviate workplace accidents.
Genuine Parts Company - Parts Professional
Davis, CA, 03/2019 - 01/2021
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Ordered new inventory for parts department and placed specific customer orders.
  • Helped customers diagnose issues and locate replacement parts.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Reviewed and understood various technical documentation to make accurate parts selections.
  • Gave top-notch service to guests in line with company standards.
  • Provided assistance to dealer service technicians, outside mechanics and wholesale parts shops.
  • Restocked merchandise, constructed promotional displays and updated signage.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Partnered with managers to implement operational enhancements for [Task], [Task] and [Task].
  • Reduced process lags by implementing [Type] process while fulfilling service requests, generating orders, tracking inventory and [Task].
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Mills Fleet Farm - Auto Service Manager
Green Bay, WI, 11/2014 - 03/2018
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated, led and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through analysis of key metrics.
  • Hired, trained and developed service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Defined department objectives and monitored performance to facilitate operations.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Informed and educated department employees on changes from management.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill gaps.

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Resume Overview

School Attended

  • El Dorado High School

Job Titles Held:

  • Automotive Service Manager
  • Parts Professional
  • Auto Service Manager

Degrees

  • High School Diploma

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