(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Equipment Operation
  • Team Management
  • Invoice Generation
  • Business Operations
  • Acccounts Receivable
  • Inventory Management
  • Organization
  • Supervision
  • Team Building
  • Account Reconciliation
  • Problem Resolution
  • Customer Service
  • Safety inspections
  • Project Organization
Education and Training
Kearns High School Kearns, UT Expected in 09/1998 GED : - GPA :
Ntb - Automotive Service Manager
Alabaster, AL, 04/2019 - 03/2020
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Established and enforced clear safety policies to protect workers from injury.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Performed site evaluations, customer surveys and team audits.
  • Delivered [Product or Service] to customer locations.
Hibbett Sports, Inc. - Assistant Store Manager
Worthington, MN, 09/2001 - 04/2019
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Conducted [Timeframe] performance reviews to organize training and development for staff.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Achieved [Timeframe] sales, budget and other targeted goals.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Coached and developed store associates through formal and informal interactions.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Mentored team on effective upselling and cross-selling techniques.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Built proactive and productive relationships with [Job title] and business agents.
Providence Health & Services - Service Technician
Eugene, OR, 01/2001 - 04/2019
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Provided information to customers regarding repair or service options.
  • Calibrated devices to optimize performance and maintain longevity of equipment.
  • Tracked all changes and actions in computer-based documentation system.
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Assessed vehicles according to predetermined checklist of fluids, belts, leaks and other system components.
  • Maintained up-to-date knowledge on latest research and trends through extended education and professional development courses.
  • Worked with chemicals and solutions safely according to protocols and OSHA standards.
  • Repaired [Type] equipment in [Type] environment.
  • Tested components, assemblies and systems to diagnose problems.
  • Adhered to all company and OSHA-defined protocols for workplace safety.
  • Streamlined preventive maintenance repair processes to ensure timely completion.
  • Serviced and repaired [Type] equipment according to manufacturer guidelines.
  • Inspected [Type] machinery and components to troubleshoot operations.
  • Installed new [Type] systems and components according to service orders and manufacturer instructions.
  • Operated diverse range of mechanical and manual servicing equipment.
  • Gained equipment knowledge and expertise through research and repair experience.
  • Performed service and maintenance tasks such as [Task], [Task] and [Task].
  • Assisted maintenance team with completion of preventive maintenance and unscheduled service needs.
  • Setup and operated mechanical and manual servicing equipment.
  • Demonstrated in-depth understanding of company policies and products.
  • Monitored installations to ensure compliance with local codes and industry best practices.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Facilitated new team member training on [Type] and [Type] service processes.
  • Mentored new employees on equipment operation and maintenance.

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School Attended

  • Kearns High School

Job Titles Held:

  • Automotive Service Manager
  • Assistant Store Manager
  • Service Technician


  • GED

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