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Application Support Engineer Resume Example

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APPLICATION SUPPORT ENGINEER
Career Overview

Highly skilled application support engineer adept at providing quality relational database maintenance, security and customization that interface with web-enabled applications.

Qualifications
  • Database servers
  • Remote system support
  • Information security
  • Document management
  • Content management systems
  • Strong collaborative skills
  • Cross-tier components implementation
  • Structured query language (SQL) expert
  • Programming and design skills
  • Strong collaborative skills
  • Excellent problem solving skills
  • Customer needs assessment
  • SQL Server
  • System requirements Analysis
Technical Skills
Skills Experience Total Years Last Used
Windows, Unix, Linux, VMWare,RDBMS Proficient 17 2014
HTTP/IIS, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP Proficient 17 2014
VBScript,MS SQL,Oracle,Java,.NET, ASP Highly Knowledgeable 17 2014
Accomplishments

Provided international support for customer sites using remote management tools.


Successfully interfaced with international business units comprised of developers, service engineers and product managers located in Europe, Asia, South and North America.


Developed and implemented 30+ site upgrades for the BlueCielo Meridian Enterprise document management system.


Provided needs assessments for international clients to integrate cloud-based RDBMS that use web-enabled thin clients.


Conducted 30+ client specific workshops designed to educate site administrators on how to properly manage\support a BlueCielo database.




Work Experience
05/2006 - Current
BlueCielo ECM － Atlanta, Georgia Application Support Engineer
  • Installed, maintained and repaired RDBMS based on the BlueCielo Meridian Enterprise platform

  • Conducted site reviews\ system audits then provided formal recommendations to management.

  • Recommended design improvements in BlueCielo implemented systems installed at international sites.
01/1998 - 05/2007
BellSouth － Atlanta, GA HummingBird\PCDocs Database Administrator
  • Implemented and maintained the Hummingbird MS SQL document management system for the SouthEast region legal department

  • Provided analysis\ retrieval for 15+ Sarbanes-Oxley audit projects.

  • Provided security assessment for database and active directory security.
Education and Training
Walden University － Minneapolis, MI, USA Bachelor of Science: Information Security and Forensics

3.68 GPA

Computer System Architecture courses

Coursework in Digital Intelligence and Forensics

Software Architecture coursework

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Resume Overview

Companies Worked For:

  • BlueCielo ECM
  • BellSouth

School Attended

  • Walden University

Job Titles Held:

  • Application Support Engineer
  • HummingBird\PCDocs Database Administrator

Degrees

  • Bachelor of Science : Information Security and Forensics

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