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Application Support Engineer Resume Example

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APPLICATION SUPPORT ENGINEER
Professional Profile
Proactive IT Specialist with a diverse career experience in help desk, technical support, and field support environments. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals Works well in team environments and displays strong work ethic.
Qualifications
  • Windows XP, 7, 8, Server 2003, 2008, 2012,
  • Linux Red Hat Enterprise 5.11, 6, 7.1, Ubuntu 12, 14 Mac OS X, iOS, Android, Windows Phone 8, Cisco,
  • MySQL, SQL Server 2008, 2012, 2014, TCP/IP, DNS, DHCP,
  • Hyper-V, VMWare, Cisco, Linksys, Android,
  • Active Directory, print servers, group policies, IIS, SecureDOC, BitLocker,
  • Microsoft Security Essentials, AVAST, Panda Antivirus, System Center 2012, Symantec, Windows Defender,
  • WIN-PAK, Microsoft Office, Visual Studios, Notepad++, DameWare, Putty, UltraVNC, VMWare, Jira
  • PHP, MySQL, SQL Server, C#, ASP.NET, JAVA, CSS3, HTML5, PowerShell, Batch files
Experience
08/2015 - Current
Nuance Communication － Melbourne, FLApplication Support Engineer
  • Successfully migrated dozens of servers and applications according to HIPPA and NPR 2810.1A requirements for TD band and Orlando Health.
  • Successfully performing Servlet Upgrades using Red Hat Linux commands and running SQL queries to learn about current DB packages, software version and needed packages Successfully resolving Java " Request 12 Error Messages" through Red Hat Linux command using "doCodeRoll" to restart servlets Successfully debug and analyze application error logs to find root causes.
  • Successfully collaborating IT officials in regards to Networking, Telephony, and Application Issues Successfully analyzing safa logs to diagnose printing and faxing issues on customer servers Specialized Knowledge and Skills Experience in supporting all phases of SDLC.
  • Knowledge of Operating Systems, Middleware, DB, Webservers.
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
  • Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues.
  • Understanding of database concepts Hands-on experience with SQL queries Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools).
  • Provide on call support on a rotation basis for 24x7 support.
08/2014 - 06/2015
Bright House Networks － Maitland, FLTechnical Care Professional (Tier 3)
  • Assisted 50 customers daily providing technical support over the telephone Utilize CRM database to track customer account information Negotiated billing transactions and documenting notes into a ticketing system Effective skills in supporting cable, telephone, and internet connectivity Adept at troubleshooting computer hardware including Windows-based PCs Isolate and resolve Docissi 3 Modems Demonstrate port forwarding and DMZ within routers and modems Configure and set up POP3 and IMAP servers on mobile devices.
11/2013 - 07/2014
Orlando Health Hospitals － Orlando, FLField Support
  • Perform migration for server and workstation updates or replacements Maintained, upgraded, and troubleshot network printers Test and troubleshoot client equipment remotely and on-site Oversee technical installation and support projects for new and existing Provide high-level system tuning and infrastructure support Train end-users and technical support personnel on optimization and use of equipment Uncovered and highlighted deficiencies and made recommendations for improvement Profound understanding of technical manuals and schematics Review, update and comply with network and company polices.
10/2013 - 11/2013
Rasmussen College － Maitland, FLHelp Desk Tier 1
  • 24x7service, support and help desk * Providing information on school policies Searching and confirming information through salesforce database * Provided excellent technical support and customer support over the phone * Responsible for troubleshooting basic password resets and first day registration * Worked efficiently in fast paced help desk environment while prioritizing tasks appropriately.
05/2013 - 12/2013
Nicomp International － Orlando, FLEntry LevelNetwork Administrator
  • Using Hyper-V environment to run Microsoft Courseware * Windows 7 Migration with TD Bank * Assembled and upgraded workstations * Responsible for contacting TD Bank and going over initial install preparation * Responsible for installation of new servers.
  • Created tasks in a timely manner.
  • Maintain operating systems' hardware, installation and troubleshooting; software installation and configuration and system backups.
  • Recommend alternatives and improvements in technology, and in designing new systems, or reconfiguring existing ones.
12/2012 - 05/2013
Earthrise Space Inc － Orlando, FLEntry level Network Administrator
  • Assembled and installed software for workstations * Hand on experience setting up the IT infrastructure * Setting up Email-Server on Ubuntu * Provide information on better use of company servers.
  • Creation of straight-through and cross-over cables * Configured usernames for VPN connections.
  • Updated DHCP table through Linux commands.
Education
Summer 2013
University of Central FloridaOrlando, FLBachelor of Science: Engineering & Computer Science Information TechnologyEngineering & Computer Science Information Technology
May 2008
Indian River State CollegeFort Pierce, FLAssociates: Arts Information TechnologyArts Information Technology
Skills
ASP.NET, Active Directory, Antivirus, basic, billing, business processes, cables, cable, Cisco, computer hardware, hardware, CRM, CSS3, client, clients, customer support, database, designing, DHCP, DNS, Email, fast, faxing, help desk, HTML5, PHP, IIS, internet connectivity, Java, Linux, notes, Mac OS, C#, Microsoft Office, Windows 7, Windows, WIN, Windows XP, Middleware, Migration, Modems, MySQL, Enterprise 5.11, network printers, network, Networking, Notepad, Operating Systems, optimization, DB, personnel, policies, POP3, print servers, problem solving, Red Hat Linux, Red Hat, report writer, routers, schematics, SDLC, servers, Servlet, servlets, software installation, SQL, SQL Server, Symantec, TCP/IP, technical support, technical manuals, Telephony, telephone, Phone 8, phone, troubleshoot, troubleshooting, Upgrades, VPN
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Resume Overview

Companies Worked For:

  • Nuance Communication
  • Bright House Networks
  • Orlando Health Hospitals
  • Rasmussen College
  • Nicomp International
  • Earthrise Space Inc

School Attended

  • University of Central Florida
  • Indian River State College

Job Titles Held:

  • Application Support Engineer
  • Technical Care Professional (Tier 3)
  • Field Support
  • Help Desk Tier 1
  • Entry Level Network Administrator
  • Entry level Network Administrator

Degrees

  • Bachelor of Science : Engineering & Computer Science Information Technology
    Associates : Arts Information Technology

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