application support engineer resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
A Well-seasoned and proven versatile IT professional with experience in a variety of roles. Experienced in all areas of the software life cycle including requirements, design, development, testing, documenting, deployment and maintenance. Able to take large projects from conception to retirement and assumed all roles necessary for success. Quickly assimilates new technology and can assume any technical position with a minimal amount of learning and supervision. As a subject matter expert, enjoys sharing knowledge. Able collaborate effectively with users, upper management and peers. An established teleworker available for employment in all areas of the US.
  • UNIX (Solaris, Linux, AIX, HP-UX, System V, SCO), Windows Server 2003/2008, Windows 9x/NT/2000/XP/7, MS-DOS.
  • Languages:
  • Korn and Bash Shell, Perl, SQL (MS, Oracle, Informix, Sybase), Java, JavaScript, HTML, HTTP, XML, C.
  • Tools:
  • Apache, Apache Tomcat, WebSphere, iPlanet, IIS, ActiveMQ, Oracle SQL Developer, Aqua Data Studio, AWStats, LDAP, Verity, Veritas Volume Manager, Veritas Cluster Server, Remedy, KANA, RightNow.
04/2014 to 03/2015 Application Support Engineer Bank Of America Corporation | Delray Beach, FL,
  • Environment: UNIX, Linux, Perl, BASH, Windows Server 2008, MSSQL, ActiveMQ, Oracle SQL Developer, Aqua Data Studio.
  • Provided application support for a high volume Advanced Metering Infrastructure (AMI) system containing 1.5 million electric and gas meters.
  • The system was written in a variety of languages including Java, C#, MSSQL, Perl and BASH with an Apache Tomcat frontend.
  • Wrote system performance reports critical for decision making that were distribution to management and peers.
  • System administrator for 380 Linux based Tower Base Stations.
  • Automated deployment of system and application software.
  • Wrote BASH shell scripts to automate "pinging" meters.
09/2009 to 01/2014 Application Support Engineer Bank Of America Corporation | El Paso, TX,
  • Environment: UNIX, Linux, AIX, HP-UX, Windows Server 2003, WebSphere, Apache Web server, Oracle, SQL, Perl, BASH, ksh, HTML, PHP, HTTP, XML, JavaScript, Java, Remedy, KANA, RightNow.
  • Under ITIL best practices, provided application support for a large and highly customized help desk system with 4,500 users and 50,000 documents.
  • Shared application support roll for approximately 25 other applications on a variety of platforms with a variety of technologies.
  • Created monitoring, automation, metrics and utility scripts.
  • Wrote Oracle SQL for ad hoc and monthly reports requested by upper management or users.
  • Implemented and executed the disaster recovery scheme.
  • Resolved user tickets for front-end issues.
  • Completed coding and maintained a TinyURL application.
05/2007 to 09/2009 Application Support Engineer Bank Of America Corporation | Everett, WA,
  • Environment: UNIX, Linux, AIX, HP-UX, Windows Server 2003, Apache Web server, Oracle, SQL, Perl, BASH, ksh, HTML, PHP, HTTP, XML, JavaScript, LDAP, AWStats, Remedy, RightNow, ITIL.
  • Application support for the internal phone directory software, Oracle RightNow, enterprise search engine, enterprise portal site and more.
  • Wrote monitoring, automation and metrics scripts using Korn Shell and Perl.
  • Installed the custom application on new servers without having any documentation available.
  • Wrote scripts in Korn Shell and Perl to download then verify and import the internal phone directory into Oracle databases.
  • Resolved sftp, ftp and LDAP connectivity issues with other applications.
  • System administrator for the test and development Solaris platforms.
  • Ensured all platforms were AT&T Security Policy and Requirements (ASPR) compliant.
  • Applied all security fixes and patches.
01/1997 to 05/2007 Software Engineer Caterpillar | Schertz, TX,
  • Environment: UNIX, Linux, Solaris, Windows NT, iPlanet, IIS, Apache Web server, Apache Tomcat, ColdFusion, Oracle, Informix, SQL, Perl, ksh, HTML, PHP, HTTP, XML, JavaScript, Verity, Autonomy, Google Search appliance, Veritas Volume Manager, Veritas Cluster Server, Remedy, RightNow.
  • Member of a team tasked to select software applications for the enterprise.
  • Participated in the design, implementation and maintenance of the intranet search engine using Verity.
  • Received patent US 6567800 B1, May 20, 2003.
  • System and method for searching information stored on a network.
  • Designed and coded a web based administration application for the search engine in Korn Shell, Perl, C and ColdFusion.
  • Installed and administered Google appliances.
  • Created and maintained the AT&T Glossary web site running under Apache.
  • Participated in the implementation of the intranet corporate portal running under Apache Tomcat.
  • Create reports for upper management in Oracle SQL.
  • Coded cookie-based authorization for web sites using ColdFusion and PHP.
  • Participated in the implementation of a knowledge management system using RightNow.
  • Participated in the implementation of the intranet instant messaging or chat application.
  • System administrator for all 25 of our Linux and Solaris systems.
  • Purchased, installed, configured, and administered all 15 production and development Sun/Solaris and Linux servers.
  • Migrated project written for Informix to Oracle.
07/1993 to 12/1996 Technical Project Leader Parexel | Lakewood, NJ,
  • UNIX, System V, SCO, Windows NT, Perl, ksh, C, C-ISAM and Informix, HTML.
  • Technical Project Leader for a 3B2 1000 to NCR 3555 code port.
  • Recommended new software architecture.
  • Rather than a proprietary terminal hardware dependent model we migrated to a web based HTML model.
  • Acted as technical advisor to colleagues and management.
  • Project Leader for the applications disaster recovery scheme.
  • Re-designed an excessively large database producing a 65% storage savings and greatly improving access time.
  • Designed and coded in C an indexing and search engine for on-line documents.
  • Response time for this code is 400 to 500 times faster than the original.
  • Coded a help desk application using C, C-ISAM and Informix.
  • Designed and coded a source code control, automated build and deployment application.
Expected in BS | Computer Science Moravian College, , GPA:
Computer Science
Expected in A.A.S | Data Processing Northampton Community College, , GPA:
Data Processing
ad, AIX, Apache, Apache Web server, automate, automation, BASH, C, C-ISAM, ColdFusion, hardware, databases, Database, decision making, Disaster Recovery, documentation, XML, ftp, help desk, HP-UX, HTML, HTTP, PHP, IIS, indexing, Informix, iPlanet, ITIL, Java, JavaScript, Knowledge Management, Korn Shell, ksh, LDAP, Linux, messaging, access, C#, Windows 9, 2000, NT, Windows NT, Middleware, MS-DOS, enterprise, network, Search Engines, Operating Systems, Oracle, Developer, Oracle SQL, Perl, producing, coding, Project Leader, scheme, SCO, servers, Shell, scripts, shell scripts, software architecture, Software Engineer, Sun/Solaris, Solaris, MSSQL, SQL, Sybase, System Administrator, System V, phone, Tomcat, UNIX, Veritas Cluster Server, Veritas Volume Manager, web site, web sites, WebSphere, Windows Server, written

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School Attended

  • Moravian College
  • Northampton Community College

Job Titles Held:

  • Application Support Engineer
  • Application Support Engineer
  • Application Support Engineer
  • Software Engineer
  • Technical Project Leader


  • BS
  • A.A.S

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