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Jessica Claire
, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly motivated and driven Director of Operations successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, client care, process improvement, and organizational development. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
  • Business operations management
  • 25 years of Special Operations Leadership
  • Team Building and Talent Development
  • Program Efficiency and Streamlining
  • Risk Management and Contingency Planning
  • Asset Management and Allocations
  • Relationship Development and Management
  • Systems Development and Implementation
  • Academic, Sales
  • AR, Staffing
  • Asset Management, Strategic
  • Budgets, Supply chain
  • Budget, Surveys
  • Business operations, Systems Development
  • Clarify, Teaching
  • Continuous improvement, Vision
  • Contracts
  • Cost reduction
  • Client
  • Customer satisfaction
  • Customer service
  • Equities
  • Instructor
  • Internal audits
  • Team Building
  • Leadership
  • Leadership development
  • Director
  • Marketing strategies
  • Marketing
  • Win
  • Navy
  • Naval
  • Networks
  • Organizational development
  • Policies
  • Quality
  • Quality assurance
  • Risk Management
  • Safety
Work History
01/2013 to Current
Adjunct Professor Marquette University , ,
  • Primary instructor undergraduate Business and Leadership courses.
  • Mentored +1000 students on career and academic goals.
  • Incorporates various adult learning teaching methodologies and technologies in the classroom.
01/2004 to 12/2018
Director of Operations Luther Burbank Savings Santa Rosa, CA,
  • Hand selected by Executive Team to reorganize multiple management teams and integrate 3 separate operational locations to multi-state (OK, LA, AR, TX, MS) operational Basin.
  • Basin reorganization resulted in 12% overall labor cost reduction and increased service quality by 15% due to increased operational efficiencies and coordination.
  • Partnered with Regional Marketing team to develop and execute sales and marketing strategies that best positioned BJ Services.
  • Resulting in BJ Services highest operational utilization rate per Basin.
  • Directed daily fracturing, cementing, HSE, supply chain, continuous improvement, and maintenance operations comprising 500 employees, 6 frac fleets, 16 cementing units and 3 maintenance facilities.
  • Full P&L and budget responsibilities - $400M annually.
  • Increased annual revenue 21% while simultaneously reducing expenses as a percentage of revenue by 18% through reduced staffing and implementing focused controls on operational and maintenance expenditures.
  • End of year EBITDA rose 8.5% from previous year reaching 19% in 2019.
  • Realized 22% reduction of non-productive time through increased equipment readiness/utilization and improved quality/reliability programs to include on site evaluations, internal audits and client feedback.
  • Updated multiple HSE Systems and Policies to increase job quality and safety.
  • (12 Month Averages: TRIR .59, AARm .47, NPTR 13.8.
06/2017 to 11/2018
Regional Reliability & Quality Manager BJ Services Inc City, STATE,
  • Collaborated with Regional Director and District Managers to resolve quality and reliability problems, improve operations and provide exceptional customer service for US North Region.
  • Managed quality assurance program including on site evaluations, internal audits and surveys.
  • Resolved conflicts and negotiated agreements between internal stakeholders in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Increased customer satisfaction through relentless pursuit of resolutions to problems arising from non-productive time and quality incidents, protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance and quality.
08/1987 to 10/2017
Operations / Program Manager & Training Director US Navy , ,
  • Naval Special Warfare.
  • Managed Advanced Special Operations Program, 500 SEAL/SWCC, $10M budget, 100% readiness 6 yrs.
  • Authored Naval Special Warfare's five-year sensitive activities strategic vision targeting terrorist's networks in East Africa.
  • Represented Naval Special Warfare during Special Operations Command advanced skills program review; Navy equities included in policy and budgets.
  • Directed 7 Regional Task Force Afghanistan sensitive activities teams, +$60M budget during +200 missions.
  • Contracting officer: Developed training contracts; oversaw, validated and managed $75m annually.
  • Commanded 5 Special Boat Team Detachments; led +100 SWCC's during +250 combat operations globally for 7 yrs.
Education
Expected in
Master of Science: Organizational Management & Leadership, Business Administration
Capella University - Minneapolis, MN
GPA:
Work History
01/2004 to 12/2018
Director of Operations
BJ Services Inc Shreveport, LA
  • Hand selected by Executive Team to reorganize multiple management teams and integrate 3 separate operational locations to multi-state (OK, LA, AR, TX, MS) operational Basin.
  • Basin reorganization resulted in 12% overall labor cost reduction and increased service quality by 15% due to increased operational efficiencies and coordination.
  • Partnered with Regional Marketing team to develop and execute sales and marketing strategies that best positioned BJ Services.
  • Resulting in BJ Services highest operational utilization rate per Basin.
  • Directed daily fracturing, cementing, HSE, supply chain, continuous improvement, and maintenance operations comprising 500 employees, 6 frac fleets, 16 cementing units and 3 maintenance facilities.
  • Full P&L and budget responsibilities - $400M annually.
  • Increased annual revenue 21% while simultaneously reducing expenses as a percentage of revenue by 18% through reduced staffing and implementing focused controls on operational and maintenance expenditures.
  • End of year EBITDA rose 8.5% from previous year reaching 19% in 2019.
  • Realized 22% reduction of non-productive time through increased equipment readiness/utilization and improved quality/reliability programs to include on site evaluations, internal audits and client feedback.
  • Updated multiple HSE Systems and Policies to increase job quality and safety.
  • (12 Month Averages: TRIR .59, AARm .47, NPTR 13.8.
06/2017 to 11/2018
Regional Reliability & Quality Manager
BJ Services Inc Tomball, TX
  • Collaborated with Regional Director and District Managers to resolve quality and reliability problems, improve operations and provide exceptional customer service for US North Region.
  • Managed quality assurance program including on site evaluations, internal audits and surveys.
  • Resolved conflicts and negotiated agreements between internal stakeholders in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Increased customer satisfaction through relentless pursuit of resolutions to problems arising from non-productive time and quality incidents, protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance and quality.
08/1987 to 10/2017
Operations / Program Manager & Training Director
US Navy ,
  • Naval Special Warfare.
  • Managed Advanced Special Operations Program, 500 SEAL/SWCC, $10M budget, 100% readiness 6 yrs.
  • Authored Naval Special Warfare's five-year sensitive activities strategic vision targeting terrorist's networks in East Africa.
  • Represented Naval Special Warfare during Special Operations Command advanced skills program review; Navy equities included in policy and budgets.
  • Directed 7 Regional Task Force Afghanistan sensitive activities teams, +$60M budget during +200 missions.
  • Contracting officer: Developed training contracts; oversaw, validated and managed $75m annually.
  • Commanded 5 Special Boat Team Detachments; led +100 SWCC's during +250 combat operations globally for 7 yrs.
01/2013 to Current
Adjunct Professor
Strayer University ,
  • Primary instructor undergraduate Business and Leadership courses.
  • Mentored +1000 students on career and academic goals.
  • Incorporates various adult learning teaching methodologies and technologies in the classroom.
Affiliations
  • Member, Society of Petroleum Engineers, 2017 to Current
  • Member, Military Officer Association of America, 2005 to Current
  • Member, Naval Special Warfare SEAL/SWCC Association, 1997 to Current
  • Skills
  • Business operations management
  • 25 years of Special Operations Leadership
  • Team Building and Talent Development
  • Program Efficiency and Streamlining
  • Risk Management and Contingency Planning
  • Asset Management and Allocations
  • Relationship Development and Management
  • Systems Development and Implementation,
  • Academic, AR, Asset Management, budgets, budget, Business operations, clarify, continuous improvement, contracts, cost reduction, client, customer satisfaction, customer service, equities, instructor, internal audits, Team Building, Leadership, leadership development, Director, marketing strategies, Marketing, win, Navy, Naval, networks, organizational development, Policies, quality, quality assurance, Risk Management, safety, sales, staffing, strategic, supply chain, surveys, Systems Development, teaching, vision
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    School Attended

    • Capella University

    Job Titles Held:

    • Director of Operations
    • Regional Reliability & Quality Manager
    • Operations / Program Manager & Training Director
    • Adjunct Professor

    Degrees

    • Master of Science

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