Highly motivated and driven Director of Operations successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, client care, process improvement, and organizational development. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Skills
Business operations management
25 years of Special Operations Leadership
Team Building and Talent Development
Program Efficiency and Streamlining
Risk Management and Contingency Planning
Asset Management and Allocations
Relationship Development and Management
Systems Development and Implementation
Academic, Sales
AR, Staffing
Asset Management, Strategic
Budgets, Supply chain
Budget, Surveys
Business operations, Systems Development
Clarify, Teaching
Continuous improvement, Vision
Contracts
Cost reduction
Client
Customer satisfaction
Customer service
Equities
Instructor
Internal audits
Team Building
Leadership
Leadership development
Director
Marketing strategies
Marketing
Win
Navy
Naval
Networks
Organizational development
Policies
Quality
Quality assurance
Risk Management
Safety
Work History
01/2013 to Current
Adjunct ProfessorMarquette University – , ,
Primary instructor undergraduate Business and Leadership courses.
Mentored +1000 students on career and academic goals.
Incorporates various adult learning teaching methodologies and technologies in the classroom.
01/2004 to 12/2018
Director of OperationsLuther Burbank Savings – Santa Rosa, CA,
Hand selected by Executive Team to reorganize multiple management teams and integrate 3 separate operational locations to multi-state (OK, LA, AR, TX, MS) operational Basin.
Basin reorganization resulted in 12% overall labor cost reduction and increased service quality by 15% due to increased operational efficiencies and coordination.
Partnered with Regional Marketing team to develop and execute sales and marketing strategies that best positioned BJ Services.
Resulting in BJ Services highest operational utilization rate per Basin.
Directed daily fracturing, cementing, HSE, supply chain, continuous improvement, and maintenance operations comprising 500 employees, 6 frac fleets, 16 cementing units and 3 maintenance facilities.
Full P&L and budget responsibilities - $400M annually.
Increased annual revenue 21% while simultaneously reducing expenses as a percentage of revenue by 18% through reduced staffing and implementing focused controls on operational and maintenance expenditures.
End of year EBITDA rose 8.5% from previous year reaching 19% in 2019.
Realized 22% reduction of non-productive time through increased equipment readiness/utilization and improved quality/reliability programs to include on site evaluations, internal audits and client feedback.
Updated multiple HSE Systems and Policies to increase job quality and safety.
Regional Reliability & Quality ManagerBJ Services Inc – City, STATE,
Collaborated with Regional Director and District Managers to resolve quality and reliability problems, improve operations and provide exceptional customer service for US North Region.
Managed quality assurance program including on site evaluations, internal audits and surveys.
Resolved conflicts and negotiated agreements between internal stakeholders in order to reach win-win solutions to disagreements and clarify misunderstandings.
Increased customer satisfaction through relentless pursuit of resolutions to problems arising from non-productive time and quality incidents, protecting company reputation and loyal client base.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance and quality.
08/1987 to 10/2017
Operations / Program Manager & Training DirectorUS Navy – , ,
Authored Naval Special Warfare's five-year sensitive activities strategic vision targeting terrorist's networks in East Africa.
Represented Naval Special Warfare during Special Operations Command advanced skills program review; Navy equities included in policy and budgets.
Directed 7 Regional Task Force Afghanistan sensitive activities teams, +$60M budget during +200 missions.
Contracting officer: Developed training contracts; oversaw, validated and managed $75m annually.
Commanded 5 Special Boat Team Detachments; led +100 SWCC's during +250 combat operations globally for 7 yrs.
Education
Expected in
Master of Science: Organizational Management & Leadership, Business Administration Capella University - Minneapolis, MN GPA:
Work History
01/2004 to 12/2018
Director of Operations BJ Services Inc – Shreveport, LA
Hand selected by Executive Team to reorganize multiple management teams and integrate 3 separate operational locations to multi-state (OK, LA, AR, TX, MS) operational Basin.
Basin reorganization resulted in 12% overall labor cost reduction and increased service quality by 15% due to increased operational efficiencies and coordination.
Partnered with Regional Marketing team to develop and execute sales and marketing strategies that best positioned BJ Services.
Resulting in BJ Services highest operational utilization rate per Basin.
Directed daily fracturing, cementing, HSE, supply chain, continuous improvement, and maintenance operations comprising 500 employees, 6 frac fleets, 16 cementing units and 3 maintenance facilities.
Full P&L and budget responsibilities - $400M annually.
Increased annual revenue 21% while simultaneously reducing expenses as a percentage of revenue by 18% through reduced staffing and implementing focused controls on operational and maintenance expenditures.
End of year EBITDA rose 8.5% from previous year reaching 19% in 2019.
Realized 22% reduction of non-productive time through increased equipment readiness/utilization and improved quality/reliability programs to include on site evaluations, internal audits and client feedback.
Updated multiple HSE Systems and Policies to increase job quality and safety.
Collaborated with Regional Director and District Managers to resolve quality and reliability problems, improve operations and provide exceptional customer service for US North Region.
Managed quality assurance program including on site evaluations, internal audits and surveys.
Resolved conflicts and negotiated agreements between internal stakeholders in order to reach win-win solutions to disagreements and clarify misunderstandings.
Increased customer satisfaction through relentless pursuit of resolutions to problems arising from non-productive time and quality incidents, protecting company reputation and loyal client base.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance and quality.
08/1987 to 10/2017
Operations / Program Manager & Training Director US Navy – ,
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