account manager communications resume example with 17+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Innovative Account Management and Communications leader with 8+ years of experience delivering exceptional customer experiences leveraging online platforms, digital marketing campaigns, social media strategies, team collaboration and content and collateral based on established and innovative strategies. Results-oriented and creative professional bringing expertise in team-building, customer loyalty, brand management and social media engagement. Exceptional Account Manager with solid background of success in increasing overall client base through networking, events, user experience, digital marketing campaigns and training. Accomplished in optimizing outreach strategies and knowledgeable about in-person and online means for reaching potential clients and establishing community partnerships.

  • Customer Experience Champion
  • Create Strategic Communication Plans
  • Relationship Building and Networking
  • Produce Digital and Print Marketing Materials
  • Develop Customer Personas
  • Evaluate Marketing Campaign Outcomes
  • Collaborate with Internal Web Development teams
  • Proficient in Social Media
  • Strong Written and Verbal Communication
  • Skillful in Microsoft 365, Adobe CC and Apple iOS
  • Knowledgeable in Pega, Marketo, SiteCore, HubSpot, InfusionSoft, G Suite
Auburn University Auburn, AL Expected in 04/1999 Bachelor of Science : Psychology - GPA :
  • Graduated cum laude

IFC Family Life Coach

IFC Certified Emotional Intelligence Coach

Certified Paralegal through University of Georgia

Work History
Improving - Account Manager- Communications
City, STATE, 01/2020 - Current
  • Support, Grow and Retain $12 million dollar client portfolio of government and non-profit accounts leveraging customer personas to develop plan
  • Coordinate and facilitate weekly lunches, networking events and/or video meetups with existing and potential clients and community leaders
  • Create and track monthly communication campaign strategy for the organization including: social media posts, blogs, designed email templates, website analytics, promotional videos and daily tracking and reports
  • Collaborate on and design digital and print marketing assets using Canva, Adobe, iMovie, PowerPoint and other creative design platforms
  • Manage account portfolio, coordinate and conduct quarterly account reviews and customer appreciation initiatives and log all activity in CRM system
  • Work with executive team on new marketing initiatives, growing of client base and client experience
  • Networking and developing relationships with area Chamber of Commerce, Technology Association of Georgia, Women in Technology and Women in Networking
Orange - Account Management Team Director
City, STATE, 01/2012 - 12/2019
  • Managed team of 20 account managers both locally and remotely with team objectives of creating brand awareness, facilitating weekly networking and training events and building customer loyalty and relationships
  • Trained, equipped and motivated team to engage with customers on a daily basis to insure product adoption, understanding, and to make customers raving fans of our digital products and platforms
  • Led team in supporting 20 million dollar a year flagship product to over 8500 customers
  • Consistently achieve customer retention of 85% or higher with 6% growth from year to year
  • Developed, updated and maintained database of existing and potential customers in CRM system
  • Represented Nextgen leader customer experience to executive team in monthly feedback leadership team meetings.
  • Led inter-department team of NextGen staff leaders and IT team on $1 million dollar multi- year project overhauling all websites, lead pages, online store and event registration sites.
  • Leveraged Customer Personas and championed Customer Experience in inter-department meetings with leadership, IT team and outside Tech Consulting firm to ensure that Customer Experience was at the forefront of all system changes
  • Wrote and developed content for blogs, email campaigns and social media channels to keep customers aware of all updates and changes regarding our curriculum download system and online store
  • Networked with both local and national organizations and leaders, resulting in establishment of new and lasting partnerships and relationships
  • Leveraged technical resources to design and create campaign deliverables, including designed emails, articles and marketing promotional videos
  • Raised brand awareness through consistent marketing efforts and product campaign launches
  • Planned and organized training events, collaborative team meetings and retreats
Asbury United Methodist Church - Director Of Children's Ministry
City, STATE, 06/2003 - 05/2011
  • Led a preschool and children's ministry area with over 300 children, 25 staff members and hundreds of volunteers on a weekly basis
  • Engaged with new and veteran families every day sharing the vision of the ministry, asking for volunteers and training and equipping staff
  • Executed weekly programming and monthly events that engaged the community and people of all ages
  • Managed a 250,000 budget
  • Represented the team in executive church meetings, finance meetings and council meetings

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Resume Overview

School Attended

  • Auburn University

Job Titles Held:

  • Account Manager- Communications
  • Account Management Team Director
  • Director Of Children's Ministry


  • Bachelor of Science

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