Detail-oriented Customer Service Supervisor with manual dexterity and talents in Ordering and Scheduling Appts. Offer 26 years of expertise in Customer Service and Training. Ready to use exemplary skills to help Williams Sonoma company achieve greater success.
Skills
Accuracy
26 Years Customer Service
20 Years handling Customer questions & issues on phone & in person
5 Years Scheduling appointments for installation or delivery
16 Years placing orders for In Home Custom Decorating
15 Years training employees
Experience
07/2018 to 02/2021
ABC Blind & DraperyCaesars Entertainment Corporation – Atlantic City, NJ,
Reviewed customer complaints to determine appropriate methods for resolution.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Automated office operations, managed client correspondence and tracked records.
Assisted Designers by listening in on customer calls and suggesting techniques to close sales.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Kept the showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
Assessed, optimized and elevated operations to target current and expected demands.
07/2004 to 07/2018
Marketing SupervisorJC Penney Co Inc. – City, STATE,
Addressed customer inquiries to increase customer satisfaction ratings.
Revised department schedules to maximize coverage during peak hours.
Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Scheduled appointments with In Home Custom Decorating to meet customer needs and resolve key concerns.
Evaluated and authenticated returns, exchanges and voids.
Assessed team member performances, delivering one-on-one coaching to promote better service.
Delivered continuous training to associates to maximize performance and customer relations skills.
Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Achieved commendations for providing top-quality customer service.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Evaluated employee job performance and motivated staff to improve productivity.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Mentored new employees on Ordering and Scheduling and delivered constructive feedback to increase understanding of job duties.
Responded to in-person and online customers to improve company customer service ratings.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Coached staff on strategies to enhance performance and improve customer relations.
Prepared Daily documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
08/1994 to 07/2004
Cash Room SpecialistTraining SupervisorJC Penney Co Inc. – City, STATE,
Trained employees on new software with minimum level of frustration and training friction.
Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
Implemented variety of skills to equip and enable employees to bring their best to work every day.
Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Identified potential fraudulent activity and worked with management to create loss prevention plans.
Performed internal auditing of daily totals and deposits of company receipts for accuracy and reconciled monthly credit card and depository accounts.
Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Education and Training
Expected in 06/1966 to to
High School Diploma: Tulsa Central High School - Tulsa, OK, GPA: Status -
Expected in to to
: Pillsbury Baptist Bible College - Owatonna, MN GPA: Status -
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