LiveCareer-Resume

911 communications supervisor resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well proven leader, willing to help others meet the company's needs and goals.

Skills
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • First Aid/CPR
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Training and Development
  • Multitasking Abilities
  • Employee Scheduling
  • Quality Assurance
  • Motivated Supervisor
  • Interpersonal Communication
  • MS Office
  • Active Listening
  • Self-Motivated
  • Dependable and Responsible
Work History
911 Communications Supervisor, 07/2015 - Current
City Of League City City, STATE,
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
  • Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
  • Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
  • Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Used coordination and planning skills to achieve results according to schedule.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Manage employee time off and make sure scheduling is maintained.
  • Conduct and complete customer service Quality Assurance Reviews, to reassure customers needs are properly being tended to.
  • Conduct Office of Professional Standards Investigations, on conduct in which is not ethically or morally correct.
911 Emergency Dispatcher, 07/2012 - 07/2015
City Of Santa Fe City, STATE,
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Read system maps and caller information, and documented details in system.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Answered calls from automatic routing system and took basic information from callers.
  • Improved operations through consistent hard work and dedication.
  • Identified issues, analyzed information and provided solutions to problems.
911 Emergency Dispatcher, 07/2010 - 06/2012
City Of Hitchcock City, STATE,
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Read system maps and caller information, and documented details in system.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Answered calls from automatic routing system and took basic information from callers.
  • Improved operations through consistent hard work and dedication.
  • Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma: , Expected in 06/2010
-
Hitchcock High School - Hitchcock, TX,
GPA:
Status -
Accomplishments
  • Supervised team of 4 staff members at any given time.
  • Achieved new employee training through effectively helping with developing and enforcing a Field Training Program.
  • Collaborated with team of 6 in the development of a Quality Assurance Program.
Certifications
  • EMD - Emergency Medical Dispatch
  • CTO - Communications Training Officer
  • PST - Public Safety Telecommunicator with over 700 hours of Continuing Education Training
  • Basic Telecommunicator License
  • Intermediate Telecommunicator License
  • Master Telecommunicator License
  • BLS - CPR Certified
  • FEMA ICS 100b
  • FEMA ICS 700a
  • FEME IS-200
  • FEMA IS-704
  • FEMA IS-800b
  • TCOLE 5101 - Basic Concepts of Interpersonal Communications
  • TCOLE 3010 - Leadership Styles
  • TCOLE 3746 - FBI LEEDA Supervisor Leadership Institute
  • TCOLE 37007 - TPCAF - Basic Internal Affairs Investigations
,
Additional Information

I am a multi-tasking, hardworking and motivated leader who believes in providing exceptional customer service to which those we serve.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Hitchcock High School

Job Titles Held:

  • 911 Communications Supervisor
  • 911 Emergency Dispatcher
  • 911 Emergency Dispatcher

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: