Extensive knowledge of the operations of Radios, Telephones, computers, and cameras.
Have great working relationships with co‐workers.
Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information.
Learn to operate specific computer software's.
Ability to speak clearly and distinctly.
Ability to follow oral and written instruction.
Can multitask.
Can type approx 35 words per minute.
City, STATE, 06/2006 - Current
- Managed communication department's $400,000 budget.
- Managed the Town of Kernersville 800mhz P25 radio system and components.
- Directs and supervises activities within Communications Section of the Police Department.
- Participates in departmental planning and budgeting processes. Participates in the development of policies and procedures for the Police Department.
- Responsible for managing schedules and coordinates vacation and holidays for employees within Communications Section.
- Notifies vendors and then monitors repairs to all equipment within Communications Section to insure timely repair.
- Responsible for performing personnel evaluation reviews with applicable recommendations.
- Handle complaints within Section that does not reach the level of Internal Investigation review.
- Trains employees on new equipment when changes occurs within Communications Section and monitors training of new employees.
- Insure all communications employees are knowledgeable of current standards and competent in their job duties.
- Responsible for managing and updating the departments mapping software held within CAD Dispatching software.
- Responsible for managing the updating the CAD emergency contact lists.
- Reviews data entry within DCI/NCIC, CAD, and other software programs to insure accuracy and maintained as needed.
- Manages updates and maintains proficiency in operating NCIC, Radio, Phone, Hallway Camera system as needed.
- Performs duties of a Telecommunicator such as: Receive routine and emergency telephone calls; Dispatch by radio appropriate personnel and equipment to calls; Monitor officers and events occurring within town; Operate computer software programs within Communications. Provide information to the public over the telephone concerning a variety of Town services. Performs related duties as required. Knowledge, Skills, and Abilities Extensive knowledge of the operation of a police communication
City, STATE, 12/1991 - 10/2006
Receives telephone calls from citizens, both emergency and non-emergency; obtains and evaluates information and takes needed action; accesses language line for non-English speaking callers; answers incoming calls for the Police Department. Operates and monitors multi-channel radio system to provide information to police officers; patches multiple agencies together when necessary; dispatches officers to the scene; operates portable walkie talkie; operates mobile dispatch center; uses appropriate codes and signals when dispatching calls; checks status of officers while they are on calls; dispatches alarms when instructed; monitors emergency channel for officer distress and dispatches assistance if needed. Enters information on calls in Computer Aided Dispatch (CAD) program; enters data as it is received from police officers on the scene; enters stolen vehicles, articles, wanted/missing persons; prepares messages in correct format and updates critical information in database, including business locations and emergency callout information, knox box locations, alarm information, and important alerts regarding the premises. Monitors Police Department video security system. Maintains database of residential security checks for out-of-town residents. Monitors Doppler radar and advises of severe weather. Uses various law enforcement databases to gather information needed by officers; monitors incoming information from law enforcement agencies through NCIC/DCI; ensures accurate Police Telecommunicator I, II, III Page 2 of 4 information is entered into database according to rules and regulations; checks for wanted/ missing persons, domestic violence orders, sex offenders, concealed carry permits,stolen property, driver’s licenses, vehicle license plates/registrations, and weapons. Assists in training new telecommunicators; records training progress of new hires. Operators Dictaphone; researches past phone calls and radio traffic
City, STATE, 02/2003 - 06/2006
Answers calls requesting emergency assistance; asks callers appropriate questions in determining proper response needed; verifies and obtains all needed information in order to correctly dispatch the call.
Dispatches county fire personnel and equipment in addition to appropriate volunteer fire departments; determines appropriate volunteer fire department and amount of response based on computer information and standard operating procedures; monitors frequency for any additional assistance.
Dispatches ALS vehicles and emergency medical service personnel to respond to medical emergencies; assigns calls to volunteer rescue squads and medic cars as necessary.
Categorizes medical calls and provides prearrival instructions for emergencies based on flip cards published by APCO.
Responds promptly to all mutual aid requests from adjoining counties; monitors calls from a large number of state and local units transmitting messages; patches in out of county ambulances to local hospitals.
Operates a wide range of very complex equipment in performing the functions of the position; maintains auxiliary equipment as required.
Completes all associated paperwork accurately.
Performs related duties as assigned.
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School Attended
- East Forsyth High School
Job Titles Held:
- 911 Communications Manager
- 911 Telecommunicator
- 911 Telecommunicator
Degrees
- High School Diploma
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