Extensive knowledge of the operations of Radios, Telephones, computers, and cameras.
Have great working relationships with co‐workers.
Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information.
Learn to operate specific computer software's.
Ability to speak clearly and distinctly.
Ability to follow oral and written instruction.
Can type approx 35 words per minute.
Receives telephone calls from citizens, both emergency and non-emergency; obtains and evaluates information and takes needed action; accesses language line for non-English speaking callers; answers incoming calls for the Police Department. Operates and monitors multi-channel radio system to provide information to police officers; patches multiple agencies together when necessary; dispatches officers to the scene; operates portable walkie talkie; operates mobile dispatch center; uses appropriate codes and signals when dispatching calls; checks status of officers while they are on calls; dispatches alarms when instructed; monitors emergency channel for officer distress and dispatches assistance if needed. Enters information on calls in Computer Aided Dispatch (CAD) program; enters data as it is received from police officers on the scene; enters stolen vehicles, articles, wanted/missing persons; prepares messages in correct format and updates critical information in database, including business locations and emergency callout information, knox box locations, alarm information, and important alerts regarding the premises. Monitors Police Department video security system. Maintains database of residential security checks for out-of-town residents. Monitors Doppler radar and advises of severe weather. Uses various law enforcement databases to gather information needed by officers; monitors incoming information from law enforcement agencies through NCIC/DCI; ensures accurate Police Telecommunicator I, II, III Page 2 of 4 information is entered into database according to rules and regulations; checks for wanted/ missing persons, domestic violence orders, sex offenders, concealed carry permits,stolen property, driver's licenses, vehicle license plates/registrations, and weapons. Assists in training new telecommunicators; records training progress of new hires. Operators Dictaphone; researches past phone calls and radio traffic
Answers calls requesting emergency assistance; asks callers appropriate questions in determining proper response needed; verifies and obtains all needed information in order to correctly dispatch the call.
Dispatches county fire personnel and equipment in addition to appropriate volunteer fire departments; determines appropriate volunteer fire department and amount of response based on computer information and standard operating procedures; monitors frequency for any additional assistance.
Dispatches ALS vehicles and emergency medical service personnel to respond to medical emergencies; assigns calls to volunteer rescue squads and medic cars as necessary.
Categorizes medical calls and provides prearrival instructions for emergencies based on flip cards published by APCO.
Responds promptly to all mutual aid requests from adjoining counties; monitors calls from a large number of state and local units transmitting messages; patches in out of county ambulances to local hospitals.
Operates a wide range of very complex equipment in performing the functions of the position; maintains auxiliary equipment as required.
Completes all associated paperwork accurately.
Performs related duties as assigned.
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