work leader resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing over 10 years of related experience, including measuring and cutting materials, operating equipment and following work instructions. Hardworking General Laborer with dedicated work ethic in any industry. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Customer Service
Loss Prevention
Positive Attitude
Employee Engagement and Motivation
Equipment Troubleshooting
Customer Relations
Transaction Approvals
Training and Coaching
Payment Processing
Verbal/Written Communication
Team Leadership
Product Merchandising
Drawer Balancing
Sales Expertise
POS Systems
Flexible Schedule
Cash Register Operation
Experience
Work Leader, 05/2016 to 07/2023 Promedica Senior Care – Gates Mills, OH,
Answered customer questions and provided store information.
Processed payments promptly for customers to exceed productivity standards.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Verified customer age requirement for alcohol or tobacco purchases.
Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
Helped customers find specific products, answered questions and offered product advice.
Prepared cash deposits and balanced store safe for opening and closing of business.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Learned roles of other departments to provide coverage and keep store operational.
Monitored checkout counters and self-checkout areas to assist with complex transactions.
Screened applicants for hire and assisted with training individuals for cashier positions.
Administrative Assistant, 02/2009 to 03/2016 Massage Envy – Redmond, WA,
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Inventoried and ordered supplies for office.
Scheduled appointments, meetings and events for management staff.
Responded effectively to sensitive inquiries or complaints.
Tracked and submitted employee timesheets to prepare for payroll processing.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Scheduled staff and monitored resource allocation to provide optimal coverage and service.
Composed correspondence, reports and meeting notes.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Used voice recorder or notepad to compose and transcribe meeting minutes.
Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Manager, 01/2010 to 07/2014 LC Stores – City, STATE,
Trained and mentored associates to teach daily tasks and procedures.
Managed inventory tracking and physical inventory counts to minimize loss.
Monitored employee performance and identified performance gaps for corrective action.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Established store tactics and strategies to achieve operational performance and sales goals.
Updated and maintained store signage and displays.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Evaluated store performance and incorporated feedback to implement improvement plans.
Strengthened work flow productivity by hiring, managing and developing top talent.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education and Training
GED: , Expected in 05/2008 to Alice High School - Alice, Texas, GPA: Status -
: Business Administration, Expected in to Eastern Gateway Community College - Steubenville, OH GPA: Status -
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