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Water / Wastewater Superintendent Resume Example

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WATER / WASTEWATER SUPERINTENDENT
Professional Summary
Veteran Technical Support Analyst with 10 years experience serving the needs of a wide spectrum of customers. Seeking a position assisting clients in a tech environment.
Skills
  • Skilled in TCP/IP and WAN
  • Analytical and critical thinker
  • Customer service expert
  • Skilled in Microsoft Excel
  • Skilled in Microsoft Access
  • Knowledgeable in SQL
Work History
Water / Wastewater Superintendent, 11/2007 to Current
 City of Amboy – Amboy, IL

I work with our engineering company to design solutions to resolve issues at our wastewater plant, and to plan for future expansion.

Working to install new pumping solution at our water treatment plant to double capacity while cutting pumping costs.

Since starting at the utility I have moved the department from fully manual reporting and record-keeping to using MS Excel and Access to store data and to complete reports to the state of Illinois.

Responsible for maintaining pumping equipment

Responsible to ensure testing is completed correctly, and on schedule (daily, monthly, annually).

I also take care of all computers in use by the city and the Amboy public library.
Senior Technical Support Engineer, 04/2004 to 03/2006
 International Game Technology – Las Vegas, NV
    • Supported Progress databases on UNIX servers and SQL databases on Microsoft Server.
    • Used dialup and VPN software to fix issues in Progress and SQL databases. Analyzed trouble ticket information to address issues in customer support department. Responsible for training new call desk employees.
    • Provided second level IT support to non-technical personnel and technical personnel from casinos using our systems.
    • Provided reports to upper level managers to monitor problem resolution.
Technical Assistance Center Supervisor, 02/2001 to 04/2004
 International Game Technology – Las Vegas, NV
  • Managed call flow and responded to technical support needs of customers.
  • Reformatted the Remedy call tracking data to improve ability to look up resolved issues by keyword, which resulted in saved time in call resolution, and increased confidence in our support personnel.
  • Developed and maintained weekly reports for management, utilizing SQL views, MS Access and MS Excel, in a process I put together.
  • Tracked issue resolution to ensure all tickets were either closed in a timely manner or escalated to our Application Development teams.​
  • Provided on-call support for critical issues.
  • Recruited and trained new personnel for our Technical Assistance Center.
Education
Computer Programming diploma (RPG and COBOL): Computer Programming, 1987
 Clifton School of Business - Phoenix, AZ
Affiliations
  • Regional Commissioner, American Youth Soccer Organization, Amboy, IL
  • Deacon, Grace Fellowship Church - Amboy, Amboy, IL
Certifications
  • Class "B" Water Treatment Plant Operator, Illinois
  • Class 3 Wastewater Treatment Plant Operator, Illinois
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Resume Overview

Companies Worked For:

  • City of Amboy
  • International Game Technology

School Attended

  • Clifton School of Business

Job Titles Held:

  • Water / Wastewater Superintendent
  • Senior Technical Support Engineer
  • Technical Assistance Center Supervisor

Degrees

  • Computer Programming diploma (RPG and COBOL) : Computer Programming , 1987

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