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water wastewater superintendent resume example with 18+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Veteran Technical Support Analyst with 10 years experience serving the needs of a wide spectrum of customers. Seeking a position assisting clients in a tech environment.
Skills
  • Skilled in TCP/IP and WAN
  • Analytical and critical thinker
  • Customer service expert
  • Skilled in Microsoft Excel
  • Skilled in Microsoft Access
  • Knowledgeable in SQL
Work History
10/2007 to Current Water / Wastewater Superintendent Axon | Charlotte, NC,

I work with our engineering company to design solutions to resolve issues at our wastewater plant, and to plan for future expansion.

Working to install new pumping solution at our water treatment plant to double capacity while cutting pumping costs.

Since starting at the utility I have moved the department from fully manual reporting and record-keeping to using MS Excel and Access to store data and to complete reports to the state of Illinois.

Responsible for maintaining pumping equipment

Responsible to ensure testing is completed correctly, and on schedule (daily, monthly, annually).

I also take care of all computers in use by the city and the Amboy public library.

03/2004 to 02/2006 Senior Technical Support Engineer Viasat | San Francisco, CA,
    • Supported Progress databases on UNIX servers and SQL databases on Microsoft Server.
    • Used dialup and VPN software to fix issues in Progress and SQL databases. Analyzed trouble ticket information to address issues in customer support department. Responsible for training new call desk employees.
    • Provided second level IT support to non-technical personnel and technical personnel from casinos using our systems.
    • Provided reports to upper level managers to monitor problem resolution.

01/2001 to 03/2004 Technical Assistance Center Supervisor International Game Technology | City, STATE,
  • Managed call flow and responded to technical support needs of customers.
  • Reformatted the Remedy call tracking data to improve ability to look up resolved issues by keyword, which resulted in saved time in call resolution, and increased confidence in our support personnel.
  • Developed and maintained weekly reports for management, utilizing SQL views, MS Access and MS Excel, in a process I put together.
  • Tracked issue resolution to ensure all tickets were either closed in a timely manner or escalated to our Application Development teams.​
  • Provided on-call support for critical issues.
  • Recruited and trained new personnel for our Technical Assistance Center.


Education
Expected in 1987 to to Computer Programming diploma (RPG and COBOL) | Computer Programming Clifton School of Business, Phoenix, AZ GPA:
Status -
Affiliations
  • Regional Commissioner, American Youth Soccer Organization, Amboy, IL
  • Deacon, Grace Fellowship Church - Amboy, Amboy, IL
Certifications
  • Class "B" Water Treatment Plant Operator, Illinois
  • Class 3 Wastewater Treatment Plant Operator, Illinois

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Resume Overview

School Attended

  • Clifton School of Business

Job Titles Held:

  • Water / Wastewater Superintendent
  • Senior Technical Support Engineer
  • Technical Assistance Center Supervisor

Degrees

  • Computer Programming diploma (RPG and COBOL)

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