water wastewater superintendent resume example with 18+ years of experience
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I work with our engineering company to design solutions to resolve issues at our wastewater plant, and to plan for future expansion.
Working to install new pumping solution at our water treatment plant to double capacity while cutting pumping costs.
Since starting at the utility I have moved the department from fully manual reporting and record-keeping to using MS Excel and Access to store data and to complete reports to the state of Illinois.
Responsible for maintaining pumping equipment
Responsible to ensure testing is completed correctly, and on schedule (daily, monthly, annually).
I also take care of all computers in use by the city and the Amboy public library.
- Supported Progress databases on UNIX servers and SQL databases on Microsoft Server.
- Used dialup and VPN software to
fix issues in Progress and SQL databases.
Analyzed trouble ticket
information to address issues in customer support department.
Responsible for training new call
desk employees.
- Provided second level IT support to non-technical personnel and technical personnel from casinos using our systems.
- Provided reports to upper level managers to monitor problem resolution.
- Managed call flow and responded to technical support needs of customers.
- Reformatted the Remedy call tracking data to improve ability to look up resolved issues by keyword, which resulted in saved time in call resolution, and increased confidence in our support personnel.
- Developed and maintained weekly reports for management, utilizing SQL views, MS Access and MS Excel, in a process I put together.
- Tracked issue resolution to ensure all tickets were either closed in a timely manner or escalated to our Application Development teams.​
- Provided on-call support for critical issues.
- Recruited and trained new personnel for our Technical Assistance Center.
- Regional Commissioner, American Youth Soccer Organization, Amboy, IL
- Deacon, Grace Fellowship Church - Amboy, Amboy, IL
- Class "B" Water Treatment Plant Operator, Illinois
- Class 3 Wastewater Treatment Plant Operator, Illinois
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Resume Overview
School Attended
- Clifton School of Business
Job Titles Held:
- Water / Wastewater Superintendent
- Senior Technical Support Engineer
- Technical Assistance Center Supervisor
Degrees
- Computer Programming diploma (RPG and COBOL)
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