Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Customer Service
Data Entry and Database Skills
Strong Attention to Detail
Decision Making
Goal Setting and Prioritization
Calm and Professional Under Pressure
Multitasking and Prioritization
Computer Proficiency
Strong Analytical and Problem Solving Skills
Work History
01/2017 to Current
WAREHOUSE PERSONELLTaylorville Memorial Hospital – Jacksonville, IL,
Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Recorded information, shortages and discrepancies to keep records current and accurate.
Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Simplified shipping and receiving processes for improved workflow.
Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
Operated company vehicles and heavy equipment with focus on safety and risk management.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
01/2019 to 02/2021
INSTRUCTORIndustrial Service Solutions – Racine, WI,
Teach how to Inspect, test and repair electric, mechanical, and pneumatic instruments and systems used in refineries and chemical plants.
Test accuracy of flowmeters, pressure gauges, temperature indicators, controllers, and other recording, indicating or controlling instruments to locate defective components in systems.
Calibrate and install instruments in system, using hand tools.
Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Used learning assessments to regularly monitor student understanding of class concepts and materials.
Tested students on materials presented in workshops and classes to assess grasp of material.
Created guides and course materials to reiterate lecture information and help students.
Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Emphasized safe working and classroom conditions and practices.
01/2020 to 01/2021
FIELD SERVICE TECHVALSOURCE INTERNATIONAL LLP – City, STATE,
I worked for Valsource for a couple turnarounds, learning and understanding many different valves. My procedures would be,
Followed safety procedures to avoid injuries in field.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Operated all hand tools and power equipment according to company safety procedures.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Cleaned and lubricated parts to keep equipment operating at peak performance.
Worked with all types of weather and ground conditions.
Reviewed and disassembled control valves prior to completing skilled repairs.
Collaborated with team members to complete customer requests and orders on time.
Conducted testing and diagnostics work on control valves and other equipment at customer locations.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Resolved problems, improved operations and provided exceptional service.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
01/2015 to 01/2017
Break Down and Rebuild DOOR CONTROL USA – City, STATE,
At Door Control USA, I broke down and rebuilt over head door motors. When I was working there, I would breakdown and rebuild 8 different types of motors.
We would clean every part of that motor and then start the rebuilding process.
Operated machining equipment safely and efficiently with team of operators.
Manually set up machinery and equipment, including lathes and grinders.
Door Control taught me a lot about field service and rebuilding but even more about teamwork.
Education
Expected in 12/2018 to to
NCCER Certified : Instrumentation PAC Works - Baytown, TX, GPA: Status -
Expected in 08/2011 to to
High School Diploma: Van High School - Van, TX GPA: Status -
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