Opened and ran a salon business providing all phases of hair, nail, skincare and makeup services.
Provided employment with benefits medical and vacation. Purchased inventory, managed points of sale, all business procedures including promotions, advertising, hiring, scheduling, payroll and commission. Provided on going training focus on trends, customer service , client building, and retention.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
- Created marketing advertisements to increase awareness of services and boost sales.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Processed payments, entering sales in register for prompt customer service.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
- Consistently received positive performance reviews from guests.
- Styled hair, makeup and nails for customers for special events and occasions.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
