Outgoing assistant with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Polite and accommodating, bringing 3 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Skills
Computer skills
Organizational skills
Working collaboratively
Supervision
Basic math
Fluent in Spanish
Time management
Multitasking
Reliable and trustworthy
People skills
Work ethic
Systems and automation applications
Recordkeeping
Front office management
Oral and writing communication
Email and telephone decorum
Customer assistance and interaction
Office supplies ordering
Package and mail receipt
Listening skills
Appointment confirmation
Call routing
Cash transactions
Issue handling
Hospitality services
Calendar Management
Experience
Vascular International Specialist , 06/2021 - Current Caleres – Menifee, CA,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone or email.
Signed for packages, recorded deliveries and distributed to personnel.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Input customer data into reservation software and made immediate updates to reflect room changes.
Created and optimized employee schedules for shift coverage.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Answered office phone and emails to schedule appointments, and forward information.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Call Agent, 03/2021 - 05/2021 La Madeleine, Inc. – Richardson, TX,
Reviewed customer account information to determine current issues and potential solutions.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Renaissance Laser Hair Removal , 01/2016 - 12/2020 Dr. Mario Treto – City, STATE,
Prepared clients for treatments and answered questions to improve comfort level.
Kept equipment clean and sanitized to protect patients from infection risks.
Set up rooms, equipment and stations for clients and restocked areas between appointments.
Helped front desk personnel with appointments, scheduling and product sales.
Responded to customer inquiries by phone, email and in person.
Cashier Supervisor, 01/2019 - 10/2020 Kappa – City, STATE,
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Greeted customers and responded to requests for information.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Called for back up cashiers during peak times to minimize wait time for customers.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Built and maintained working relationships with peers and upper management.
Met high productivity standards in processing payments for customers.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Supervised preparation of specialty items and customer requests to verify accuracy in production.
Checked stock deliveries for safety, quality and quantity.
Education and Training
High School Diploma: , Expected in 06/2020 - Terra Environmental Research Institute - Miami, FL GPA:
: Psychology, Expected in - Florida International University - Miami, FL GPA:
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