used car sales manager resume example with 16+ years of experience
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Exceptionally talented Car Sales professional with solid background in ensuring customer retention and profitability by recruiting qualified sales personnel; assuming responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory. Summary of Qualifications: Extensive negotiation skills, ability to ask for the sale and handle customer requests. Profound ability to establish and maintain relationships with customers. Strong ability to assess individual client needs. Solid experience working under time constraints and managing priorities. Remarkable ability to adapt to sudden changes and experience making difficult decisions. Sound ability to think of innovative ways to get results. In-depth ability to recover quickly from setbacks. Immense ability to take responsibility for handling details. Remarkable ability to adapt to sudden changes and experience making difficult decisions. Profound ability to think of innovative ways to get results. Proven ability to sell a minimum quota according to dealership standards. Uncommon ability to recruit, train and lead a team to achieve target. Strong ability to review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively. Great knowledge and understanding of terminology of the automobile business and the ability to keep abreast of technological changes in the product. Excellent knowledge and understanding of equity and values, and the ability to explain depreciation to the customer. Profound knowledge and understanding of federal, state and local laws which govern retail auto sales.
Negotiating, budget, competitive, clients, customer satisfaction, delivery, direct mail, documentation, features, image, inventory, listening, marketing, market, mechanical, meetings, office, networking, pricing, retail, sales, Sales Manager, sales training, scheduling, staffing, strategy. | Fluent in English, Spanish, Italian oral and written. |
Experience:
Automotive Sales Manager Florida Fine Cars Miami, FL 09/2014 – 10/2018
- Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Hire, motivate, counsel, and monitor the performance of all used-vehicle sales employees.
- Prepare and administer an annual operating forecast and budget for the used-vehicle sales department.
- Understand, keep abreast of, and comply with federal, state, and local regulations that affect used-vehicle sales.
- Direct and schedule the activities of all department employees, ensuring proper staffing at all times.
- Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
- Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Develop, implement, and monitor a follow-up system for used-vehicle purchasers. Maintain vehicle inventory.
- Monitor customers' likes and dislikes, lost sales, and dealership sales history and conduct local market analyses to determine which vehicles to stock.
- Conduct daily and weekly sales and sales training meetings.
- Establish and enforce product-knowledge standards.
- Oversee the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
- Communicate daily with the new vehicle sales manager regarding units needed for used-vehicle inventory.
- Ensure that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
- Appraise all incoming used vehicles.
- Ensure that cosmetic and mechanical reconditioning are performed within the dealership's cost and time limitations.
- Plan and control the display of used vehicles.
- Establish and control wholesaling activities.
- Establish delivery procedures and ensure that delivery includes an introduction to the service department and scheduling of the first service appointment.
- Assist in the development of advertising campaigns and other promotions.
- Keep abreast of auto auction activity and prices and attend auctions on a regular basis.
- Approve all paperwork from auctions and provide proper documentation to the office for purchases.
- Notify the used vehicle department manager of anticipated delivery of purchases
Sales Manager 01/2002 to 08/2014 Bill Pierre Ford － Seattle WA
- Established personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals
- Reported to the new vehicle General Sales Manager regarding objectives, planned activities, reviews and analyses
- Determined each customer's vehicle needs by asking questions and listening
- Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers
- Demonstrated new vehicles (includes test drives)
- Delivered vehicles to customers
- The delivery process ensured that the customer understood the vehicle's operating features, warranty and paperwork, which lays the foundation for customer loyalty
- Worked with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule
- Attended sales meetings
- Maintained a prospect development system which includes a group of prospect locators and sales associates
- Achieved unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients
- Assumed responsibility for the entire sales process, including: Getting to know the client via an in-depth interview
- Accommodated the client's product preference via presentation and demonstration
- Prepared the client for ownership with a smooth and thorough delivery that accommodated all of the client's expectations
- Established a sustained consultative relationship with each client
- Followed up with prospects, utilizing various methods of communication
- Developed new business and leads and increased client base through focused personal marketing efforts that included, but not limited to, direct mail, networking affiliations and telemarketing
- Made effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car
- Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
University of Houston - Houston, TX
Negotiating, budget, competitive, clients, customer satisfaction, delivery, direct mail, documentation, features, image, inventory, listening, marketing, market, mechanical, meetings, office, networking, pricing, retail, sales, Sales Manager, sales training, scheduling, staffing, strategy.
Fluent in English, Spanish, Italian oral and written.
Florida Fine Cars – Miami, FL
Experience:
Automotive Sales Manager Florida Fine Cars Miami, FL 09/2014 – 10/2018
- Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Hire, motivate, counsel, and monitor the performance of all used-vehicle sales employees.
- Prepare and administer an annual operating forecast and budget for the used-vehicle sales department.
- Understand, keep abreast of, and comply with federal, state, and local regulations that affect used-vehicle sales.
- Direct and schedule the activities of all department employees, ensuring proper staffing at all times.
- Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
- Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Develop, implement, and monitor a follow-up system for used-vehicle purchasers. Maintain vehicle inventory.
- Monitor customers' likes and dislikes, lost sales, and dealership sales history and conduct local market analyses to determine which vehicles to stock.
- Conduct daily and weekly sales and sales training meetings.
- Establish and enforce product-knowledge standards.
- Oversee the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
- Communicate daily with the new vehicle sales manager regarding units needed for used-vehicle inventory.
- Ensure that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
- Appraise all incoming used vehicles.
- Ensure that cosmetic and mechanical reconditioning are performed within the dealership's cost and time limitations.
- Plan and control the display of used vehicles.
- Establish and control wholesaling activities.
- Establish delivery procedures and ensure that delivery includes an introduction to the service department and scheduling of the first service appointment.
- Assist in the development of advertising campaigns and other promotions.
- Keep abreast of auto auction activity and prices and attend auctions on a regular basis.
- Approve all paperwork from auctions and provide proper documentation to the office for purchases.
- Notify the used vehicle department manager of anticipated delivery of purchases
Bill Pierre Ford – Seattle, WA
Sales Manager 01/2002 to 08/2014 Bill Pierre Ford － Seattle WA
- Established personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals
- Reported to the new vehicle General Sales Manager regarding objectives, planned activities, reviews and analyses
- Determined each customer's vehicle needs by asking questions and listening
- Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers
- Demonstrated new vehicles (includes test drives)
- Delivered vehicles to customers
- The delivery process ensured that the customer understood the vehicle's operating features, warranty and paperwork, which lays the foundation for customer loyalty
- Worked with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule
- Attended sales meetings
- Maintained a prospect development system which includes a group of prospect locators and sales associates
- Achieved unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients
- Assumed responsibility for the entire sales process, including: Getting to know the client via an in-depth interview
- Accommodated the client's product preference via presentation and demonstration
- Prepared the client for ownership with a smooth and thorough delivery that accommodated all of the client's expectations
- Established a sustained consultative relationship with each client
- Followed up with prospects, utilizing various methods of communication
- Developed new business and leads and increased client base through focused personal marketing efforts that included, but not limited to, direct mail, networking affiliations and telemarketing
- Made effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car
- Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
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Resume Overview
School Attended
- University of Houston
Job Titles Held:
- Used Car Sales Manager
- Sales Management
Degrees
- Bachelor of Science
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