Union Member Resume Example

Post-surgical care for private clients

• Supervised daily activities and provided assistance when needed
• Maintained clean, safe and well-organized patient environment
• Transported individuals to medical appointments and other errands
• Worked to improve and enhance patient lives through effective and compassionate care
• Developed rapport to create safe and trusting environment for care
• Handled all incoming information requests for several busy executives
• Entrusted to handle confidential and sensitive situations in professional matter
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
• Identified needs and coordinated plans for travel and out-of-town functions

• Office Manager, File Maintenance and Compliance charting : regarding any injury and illness reports and treatment, in addition to performing the principal billing and medical insurance (interpretation of explanation of benefits applied to patient accounts). Familiarity of CPT procedure and ICD10 diagnostic coding. Previous use of Medical Software program application and a positive advocate for paperless file keeping, willingness to learn alternative software programs.
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
• Kept physical files and records organized for easy updating and retrieval by authorized team members
• Trained new employees on administrative procedures, company policies and performance standards
• Enhanced office staff customer relations strategies to improve interactions and reduce complaints
• Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Delegated tasks to administrative staff, increasing office productivity and streamlining company operations

• Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks
• Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
• Certified that equipment and supplies were properly maintained for quality patient care and safety
• Ensured safety and well-being of patients
• Transported patients to and from different departments
• Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
• Collected blood, tissue and other laboratory specimens and prepared for lab testing