underwriter onboarding specialist resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
An outgoing and high-achieving customer service professional. Specializes in facilitating customer satisfaction. Reliable and self-driven individual; with over 5 years of experience in catering to company/customer's needs. Excellent communication, superior performance, and creative problem solving abilities.
Skills
Microsoft office, word, excel and PowerPoint (10+ years),
Superb verbal and written communication skills; excellent phone etiquette
Effectively engage with customer while applying time management
Great judgement under pressure
Creative problem solving in a short time span
Handle various calls on a daily basis
Customer service oriented
Loan approvals
Quoting and pricing policies
Analyzing data
Quality control
Data collection
Data management
Experience in Leadership
Team Building
Team Management
Processes and Procedures
Recruitment and Hiring
Documentation and Reporting
Technical Proficiency
Training and Development
Human Resources Management
Issue and Resolution Tracking
Troubleshooting Network Issues
Technical Troubleshooting
Experience
10/2017 to CurrentUnderwriter/Onboarding SpecialistConsolidated Supply Co. | North Plains, OR,
Inspected financial statements, credit and title data to complete the underwriting process.
Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Worked with colleagues to review and accept or deny new and renewal business.
Leveraged customers’ history, industry and demographic information to calculate renewal rates.
Processed applications, payments, corrections, endorsements and cancellations.
Analyzed loan-to-value ratios, debt to income ratios and credit scores to make underwriting decisions.
Assisted applicants with the application proces.
Participated in potential new hire interviewing sessions to help identify qualified candidates.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Established and enforced clear goals to keep employees working collaboratively.
Coached staff members to develop long-term career goals.
Provided ongoing training to address staff needs.
Enforced company policies, answered coworkers' questions and trained new personnel.
Defined appropriate metrics and measurements to drive results.
Recommended process and systems improvements such as changes to [Type] operations.
Assisted customers with various types of technical issues via email, live chat and telephone.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Supported customers with online billing, access and account issues.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Maintained compliance with established and updated policies and procedures with minimal supervision.
Documented and updated case notes for each customer and work order.
12/2015 to 10/2017Administrative AssistantSafeway | Pueblo, CO,
Making quick decisions pertaining to clients
Responsible for managing students files
Handling administrative tasks in office
General administrative duties: data entry, answering phone calls, directing phone calls to appropriate parties, Managed storage and secured confidential documents.
Scheduling appointments for potential clients
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Maintained inventory in supply closet to prevent shortages.
01/2014 to 10/2014CashierWalmart | City, STATE,
Effectively diffused/resolved customer's problems
Greeted customer's with a welcoming smile
Processed transactions by collecting cash, check and credit card payments.
Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options.
Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations.
Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs.
Researched customer issues to understand problems and developed successful resolutions.
Scanned barcodes to process sales and share pricing information with customers.
Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
06/2015 to 09/2015Application Data Processor (seasonal associate)ONE EXCHANGE TOWERS WATSON | City, STATE,
Made empathetic calls to retirees upon enrollment season informing them of their insurance changes.
Entered prescriptions into the system so that the benefit advisors can match retirees with the most suitable plan.
Assisted retirees with enrollment in health insurance plans.
Fostered strong customer relationships by responding promptly, accommodating specific needs and exceeding expectations.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Increased data collection accuracy by recording client account information with zero discrepancies.
Education and Training
Expected in to to Diploma | James Madison High School, Dallas, TXGPA:
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